Customer Support
2 weeks ago
Handle inbound calls to solve customers' inquiries and product information.
- Managing transactional orders backlog.
- Close monitoring of customer order delivery.
- Resolving customers order and delivery complaints.
- Collaboration with Marketing on new product launches.
- Carry out other related tasks assigned.
**Requirements**:
- Diploma/Degree in any specialization (advantage if Engineering degree).
- Fresh graduates are welcome to apply.
- Knowledge in SAP highly preferred.
- Excellent interpersonal and time management skills.
- Strong verbal and written communication skills are required.
- Ability to multi task (logging queries while speaking with customers).
- Ability to work under pressure.
- Assertive and proactive working attitude.
- Demonstrate aptitude for problem solving and a sense of urgency.
- Positive to changes and continuous improvements mindset.
- Able to speak Chinese, Hokkien and Cantonese will be an advantage.
Pay: RM3,800.00 - RM4,500.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- 13th month salary
Application Question(s):
- What is your expected salary?
- How long is your notice period?
**Language**:
- Mandarin (required)
-
Customer Support
3 days ago
Petaling Jaya, Selangor, Malaysia ZINZINO MALAYSIA SDN. BHD. Full time 30,000 - 60,000 per yearWhy Join Us?Play a key role in expanding the Asia-Pacific region for one of the world's leading direct marketing wellness brands.Enjoy a competitive salary paired with a range of comprehensive company benefits.Be part of a brand offering wellness products you can truly believe in.Are you passionate about health and wellness? Interested in working for...
-
Customer Support
2 weeks ago
Petaling Jaya, Malaysia MyValiant Full time**The day-to-day activities**: - Provide 1st level investigation and timely escalations as required to respective teams to ensure proper root cause analyses, speedy resolution and customer satisfaction - Be a fast learner to execute new processes related to product launches, tactical campaigns, systems enhancements, process automation or channel...
-
Customer Support Consultant
16 hours ago
Petaling Jaya, Selangor, Malaysia BonusLink Full timeWe are seeking a skilled and customer-focusedCustomer Support Consultantto provide exceptional service and support to our customers while contributing to the efficiency and quality of our support operations. This role is ideal for someone passionate about delivering outstanding customer experiences, with strong problem-solving abilities.Key...
-
Customer Support Consultant
16 hours ago
Petaling Jaya, Selangor, Malaysia BonusKad Loyalty Sdn Bhd Full timeWe are seeking a skilled and customer-focused Customer Support Consultant to provide exceptional service and support to our customers while contributing to the efficiency and quality of our support operations. This role is ideal for someone passionate about delivering outstanding customer experiences, with strong problem-solving abilities.Key...
-
Customer Support Specialist
5 days ago
Petaling Jaya, Selangor, Malaysia Denave Full time 40,000 - 60,000 per yearAbout the RoleWe are hiring aCustomer Support Specialistwho will play a key role in managing complex post-sales escalations and ensuring a seamless customer experience. If you're alove to speak Chinesewith strong communication skills inCustomer experience, and English, this is your chance to join a dynamic and customer-focused team. Key Responsibilities Be...
-
Customer Support Executive
2 weeks ago
Petaling Jaya, Malaysia Agensi Pekerjaan Alpha Alliance Sdn Bhd Full timeTroubleshooting and solving existing technical issues according to the timeline defined in SLA (Response time) - Guiding customers with Application functionalities -Technical Skills (SQL skills) to achieve zero repeat request. - Assisting the Project Team with resolving certain technical functions in a timely manner. - Working/Communicating with Tech...
-
Customer Support Executive
2 weeks ago
Petaling Jaya, Malaysia FUJIFILM Business Innovation Malaysia SDN BHD Full timeAssist FUJIFILM Business Innovation customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution. - Professionally handle high volume of inquiries from customers and resolve them within the agreed SLA. - Ensure KPI targets (e.g: service levels, customer...
-
Customer Support Specialist
7 days ago
Petaling Jaya, Selangor, Malaysia StarHub Full time 30,000 - 60,000 per yearRole SummaryProvide superior customer service to StarHub consumers by handling enquiries, billing matters, technical support, and complaint recovery through phone and email. Ensure timely resolution, accurate information delivery, and strong customer experience across all StarHub services.ResponsibilitiesHandle customer enquiries on products, services,...
-
Customer Support Executive
7 days ago
Petaling Jaya, Selangor, Malaysia Windowmalaysia Sdn Bhd Full time 24,000 - 30,000 per yearJoin a fast-growing, tech-driven company that's shaping the future of digital payments We're looking for a Customer Support Executive who is passionate about service excellence, communication, and problem-solving.In this role, you'll manage customer enquiries, provide accurate support, and ensure a smooth, professional experience across our payment...
-
Application/customer Support
2 weeks ago
Petaling Jaya, Malaysia Dbix Systems Sdn Bhd Full time**Responsibilities**: - Application/Customer Support - (Software Analyst)- Assist the client in implementing and training during initial set up and cutover activities of the system account. - Engage in presales, interactive product demo, product training to maintain high product knowledge. - Act as the main liaison and work cross functionally between...