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Customer Support Executive

2 weeks ago

Petaling Jaya, Malaysia Agensi Pekerjaan Alpha Alliance Sdn Bhd Full time

Troubleshooting and solving existing technical issues according to the timeline defined in SLA (Response time)
- Guiding customers with Application functionalities -Technical Skills (SQL skills) to achieve zero repeat request.
- Assisting the Project Team with resolving certain technical functions in a timely manner.
- Working/Communicating with Tech Development team and Project team to solve issues raised by customers in the system in a timely manner.
- Completing all support tickets according to SLA and to highlight any main issues that is unresolved to superior for further analysis.
- For certain execs: Setting up BLE Beacons and arranging for delivery to customers according to confirmed orders according to timeline given by sales team.
- Solving Customer’s technical issues in a timely manner and according to SLA.
- Attending to change request by customers (Reports/Customization)
- Positive customer experience (Increase customer satisfaction)
- Reducing complaints by customers (achieve zero repeat complaints)
- Keeping up to date with statutory regulations and calculations for the following countries: o Primary: Malaysia and Singapore ; Secondary: Philippines and Hong Kong

**Job Requirements**:

- Diploma/Degree in IT Related Studies
- 2 years experience in Customer service/ IT Application Support
- Basic SQL Scripting skills
- Good communication Skills
- Good interpersonal skills
- Experience in Customer service/ IT Application Support
- Advanced SQL Scripting skills added advantage

Pay: RM3,000.00 - RM4,500.00 per month

**Benefits**:

- Dental insurance
- Health insurance

Schedule:

- Monday to Friday

Application Question(s):

- Do you have SQL Scripting experience?