Customer Support Executive

Customer Support ExecutiveLocation: Petaling JayaOur client, a global fragrance solutions company with a strong British heritage and operations in over 100 countries, is seeking a Customer Support Executive to join their Malaysia office.Role Overview:The Customer Support Executive will be responsible for managing customer orders, coordinating deliveries, and...

**Customer Support Executive - Reporting to Customer Care Manager** **(HOD), Primary Reporting to Chief Customer Officer (CCO)** **Job Purpose**: - Resolve customer technical issues promptly and within SLA. - Address customer change requests, such as reports and customizations. - Ensure positive customer experience to enhance satisfaction. - Prevent...

Join a fast-growing, tech-driven company that's shaping the future of digital payments We're looking for a Customer Support Executive who is passionate about service excellence, communication, and problem-solving.In this role, you'll manage customer enquiries, provide accurate support, and ensure a smooth, professional experience across our payment...

Troubleshooting and solving existing technical issues according to the timeline defined in SLA (Response time) - Guiding customers with Application functionalities -Technical Skills (SQL skills) to achieve zero repeat request. - Assisting the Project Team with resolving certain technical functions in a timely manner. - Working/Communicating with Tech...

Assist FUJIFILM Business Innovation customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution. - Professionally handle high volume of inquiries from customers and resolve them within the agreed SLA. - Ensure KPI targets (e.g: service levels, customer...

**Job Descriptions**: - Assist FUJIFILM Business Innovation customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution. - To perform any other job assignments/ duties as may be required from time to time - Shift rotation as when required to ensure full...

Administrative Support:Manage and maintain office operations, including documentation, record-keeping, and correspondence.Prepare reports, presentations, and other business documents as required.Assist in coordinating meetings, scheduling appointments, and handling travel arrangements.Maintain inventory and procurement of office supplies and...

**The day-to-day activities**: - Provide 1st level investigation and timely escalations as required to respective teams to ensure proper root cause analyses, speedy resolution and customer satisfaction - Be a fast learner to execute new processes related to product launches, tactical campaigns, systems enhancements, process automation or channel...

Job Description:Assist the company's customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution.As a first point of contact, promote a unified and professional image of the Customer Support Center (CSC) and company as a whole.Use available Knowledge Bases...

**Job Descriptions**: - Coordinate the creation, control, distribution and support of all customer license requests to meet field operational requirements - Coordinate the receipt of evidence for license renewals and upgrades. - Ensure availability of licensing service meets field operational requirements. - Maintain databases for all licensed customers and...