Customer Experience Executive
23 hours ago
**Professional Customer Experience Executive (Ecommerce)**
Position based in Alpro HQ, Sendayan
**Qualifications and Requirements**:
1. Educational Background: A degree in dietetics or nutrition
2. 2 years of experience with community pharmacy or food supplement-related industry. Experience working with customer service.
3. Possess writing and speaking proficiency in English and Malay; additional languages will be an advantage.
4. Proficiency in working on a computer
5. Good interpersonal skills and problem-solving skills
**Key Responsibilities**
2. Develop a deep understanding of customer needs, preferences, and pain points to tailor problem-solving and unique customer experience.
3. Plan and conduct training for the frontline team to enhance the quality of customer engagement and customer service.
4. Communicate with cross-functional units including physical outlets, procurement team, sales, and geo-marketing teams to ensure problem-solving and customer satisfaction.
5. Cultivate strong relationships with healthcare professionals for endorsement and referrals, to ensure a seamless customer’s journey.
6. Monitor customer support and chat performance, track key metrics, and provide regular reports to management.
7. Able to work on the weekend by rotation (working offsite/from home) and support online sales activity.
**Benefits**:
- Professional career development
- Yearly increment review
- Performance Bonus
- Staff Price
- Panel Clinic and Medical Claims
职位类型:全职
薪资: RM2,300.00至RM3,500.00(每月 )
-
Customer Experience Executive
2 weeks ago
Seremban, Malaysia Alpro Pharmacy Sdn Bhd Full time**Job Overview**: As a Customer Experience Executive, your main role is to ensure customers have a great experience. You'll handle people from all walks of life, and make our service better. You need strong coordination, communication, and problem-solving skills. **Qualifications and Requirements**: 1. A diploma or degree in a healthcare, communications or...
-
Customer Executive
1 week ago
Seremban, Malaysia Alpro Pharmacy Sdn Bhd Full time**Requirements** - MS Office proficiency, especially Excel. - Accountable and committed. - Min. 1 year retail/sales experience. - Internal or external recommendation. - Willing to be mobile. - Active on social media platforms. **Job Characteristics** - Positive, proactive, and self-driven. - Customer-focused and warm. - Excellent at handling objections and...
-
Customer Acquisition Executive
7 days ago
Seremban, Malaysia Alpro Pharmacy Sdn Bhd Full time**Project Management & Coordination** - Plan and execute school engagement activities such as health talks, nutrition workshops, vaccination drives, and awareness campaigns. - Coordinate with school principals/teachers for scheduling, logistics, and consent processes. - Ensure smooth execution of onsite events, including preparation of materials, consent...
-
Customer Success Executive
5 days ago
Seremban, Malaysia MUDAH HEALTHCARE SDN BHD Full timeA Customer Success Executive is responsible for ensuring that customers achieve their desired outcomes while using a company's products and services. Their role is to build strong relationships, drive product adoption, and increase customer satisfaction to maximize retention and growth **Job Responsibilties**: - Customer onboarding - Assist new customers...
-
Assembly Test Manager
3 days ago
Seremban, Malaysia Executive Compass Full timeWe are looking for a **Manager, Assembly Test** to lead **Silicon Carbide (SiC) operations**. The role involves **new product development (NPD)**, **product introduction (NPI)**, **test capacity improvement (TCI)**, and **cost reduction (PCR)** initiatives. You will provide **technical guidance**, ensure **timely product releases**, and work with...
-
Operations Cum Customer Service Executive
1 week ago
Seremban, Malaysia FastLaneRecruit Full timeWe are hiring on behalf of our client a leading global tire manufacturer renowned for its innovation and high-performance products. With a strong global presence, the company supplies premium tires for passenger cars, SUVs, trucks, and motorsports across the world. As an Operations Cum Customer Service Executive, you will play a key role in managing the...
-
Sales Executive
7 days ago
Seremban, Negeri Sembilan, Malaysia Lee's Fandbee Sdn Bhd Full timeAbout Us:Lee's Frozen is a leading provider of high-quality frozen food products. With a commitment to freshness and taste, we take pride in delivering premium frozen goods to our customers. Join our team and be a part of our mission to bring delicious, convenient, and healthy frozen options to households and businesses across Malaysia.Job...
-
Front Desk Sme Consultant
3 days ago
Seremban, Malaysia Cxl executive Full time**Job description** - **Lokasi: Jalan Tuanku Munawir, Bandar Seremban, Negeri Sembilan**: - **Hari Bekerja: Isnin - Jumaat**: - **Waktu Bekerja: 8:30AM - 5:30PM**: - **Gaji: RM1,500 + RM30 Elaun**: - **Komision: Sehingga RM3,000/bulan** **TUGASAN** - **Memproses permohonan dalam sistem seperti yang diminta oleh pelanggan**: - **Memberikan maklumat /...
-
Operations Cum Customer Service Executive
1 week ago
Seremban, Negeri Sembilan, Malaysia FastLaneRecruit Full timeWe are hiring on behalf of our client a leading global tire manufacturer renowned for its innovation and high-performance products. With a strong global presence, the company supplies premium tires for passenger cars, SUVs, trucks, and motorsports across the world. As an Operations Cum Customer Service Executive, you will play a key role in managing the...
-
Customer Service Executive
7 days ago
Seremban, Malaysia Future Global Empire Plt Full time**Requirements**: - Fresh graduates are encouraged to apply. **Requirements**: - Minimum Diploma or Equivalent in a related field. - Minimum 1-year experience in customer service or automotive industry - Excellent communication skills. - Aggressive, dynamic personality and good public relations skills. **Responsibilities**: - Answering phone calls and...