Customer Service Executive

5 days ago

Petaling Jaya, Malaysia Tenaga Setia Resources Sdn. Bhd. Full time

a) Conduct Service Reminder to customer through SMS and phone call to ensure consistent service intakes of dealership.
b) Coordinate and record customer's appointment booking and plot the capacity planning to ensure smooth flow of operations in Service Department.
c) Conduct Post Service Follow Up with customers to measure customer satisfaction for improvement activities.
d) Handle customer's concern (Voice of Customer), analyze root cause and propose improvement activities.
e) Ensure all customers' voice is promptly reported to the Management.
f) Liaise and communicate with dealer internal staff/management to ensure prompt and effective reply of Dealer Service Level Agreement (DSLA) through Customer Relation Management System.
g) Ensure customer database is updated in timely manner and protected at all times through constant monitoring.
h) To ensure compliance to customer data utilization by Dealer Management and Honda.
i) Continuously strive to develop and maintain good rapport with customer towards achieving high customer satisfaction.
j) Conduct invitation, record customer's appointment and coordinate parts ordering for Product Update (PUD).
k) Perform any other duties as may be specified by the Company from time to time.

**Requirement**:
a) Minimum SPM/Certification/Diploma in any field of study.
c) Cheerful and smiley face always.
d) Good communication and interpersonal skills.
e) Language required: English & Bahasa Malaysia.

**Benefits**:
a) Annual Bonus
b) Increment
c) Medical Benefits

**Location**:
**Honda 4S Tenaga Setia Resources Sdn. Bhd.**
No. 10, Jalan 51/217, Section 51, 46050 Petaling Jaya, Selangor.

Pay: RM1,800.00 - RM2,800.00 per month

**Benefits**:

- Additional leave

Schedule:

- Fixed shift

Supplemental Pay:

- Overtime pay
- Performance bonus

Application Question(s):

- What is your current & expected salary?

**Experience**:

- customer service: 1 year (preferred)
- automotive: 1 year (preferred)

**Language**:

- English (required)
- Bahasa Malaysia (required)
- Mandarin (preferred)

Work Location: In person

  • Customer Service Representative

    1 day ago

    Petaling Jaya, Malaysia R LOGIC CUSTOMER CARE SERVICES SDN BHD Full time

    Company Overview R-logic is a Singapore based company established in 1999 with operational presences in Singapore, China, India, Malaysia and Indonesia. R-logic provides a full range of customer care services covering all aspects reverse logistics solutions from front end customer services to back end operations to global MNCs. Our product of services covers...

  • Customer Service Executive

    5 days ago

    Sri Petaling, Malaysia ONE SERVICE REPUBLIC SDN BHD Full time

    **Customer Service Executive** **Samsung Authorized Service Center (One Service Republic SDN BHD) - Sri Petaling** **RESPONSIBILITY**: - Greet and serve incoming customer - Perform various data entry - Ensure the accuracy of the data entry - Maintains data entry requirements by following data program techniques and procedures. - Maintaining internal...

  • Branch Manager

    2 weeks ago

    Petaling Jaya, Malaysia realme Executive Service Centre Full time

    Position Title: Branch Manager Location: Sunway Pyramid Working days: 6 days in a week Working hours: 10:30am - 7:30pm **Salary**: 2800 - 3500 (Basic + KPI + Shopping Mall Allowance) **Requirement** - Required language(s): English, Bahasa Malaysia. - Effective oral and written communication skills - Flexibility, goal-oriented and highly organized - Prior...

  • Customer Service Executive

    2 weeks ago

    Petaling Jaya, Malaysia Aiman Motor Sdn Bhd Full time

    **Position**: Customer Service Executive **Location**:Aiman Motor Sdn Bhd **Responsibilities**: **Customer Service Executive cum Admin** - CSE will assist and report directly to Service Manager on daily operation matters - CSE will assist and report (dotted line reporting) to Management for respect of process and procedures on customer complaint handling -...

  • Customer Service Executive

    3 days ago

    Petaling Jaya, Malaysia SB Machines Sdn Bhd Full time

    **Purpose of the role**: A Customer Service Executive’s role is to ensure a business’ customers receive outstanding support and all their needs are met. Customer Service Executives oversee the customer support department’s day-to-day functions as well as establish standards and protocols to be used by the customer service team to promote customer...

  • Customer Service Lead

    5 days ago

    Petaling Jaya, Malaysia Recruit Express Service Sdn Bhd Full time

    **Job Responsibilities;** - Responsible for day-to-day customer service support, including sales order entry and invoicing management. - Actively liaise with customers, factory, respective product DCs, demand planner, supply planner, finance, sales and marketing department to expedite shipment and resolve any matters that may impede customer order...

  • Customer Service Executive

    7 days ago

    Petaling Jaya, Selangor, Malaysia a-ca5c-41f2-9b24-420ab7e84f88 Full time 24,000 - 36,000 per year

    Working Hours:Monday to Friday, 9:00 AM to 6:00 PM. Sometimes might be required to work on Saturday or Sunday to attend events.Position Overview:The Executive, Marketing & Customer Service plays a key role in supporting the company's brand growth, event participation, and customer satisfaction. This role focuses on executing marketing campaigns to drive...

  • Customer Service Executive

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Zhao Xi TCM Centre Sdn Bhd Full time 40,000 - 60,000 per year

    About the role As a Customer Service Executive at Zhao Xi TCM Centre Sdn Bhd, you will play a pivotal role in delivering exceptional customer service and supporting the overall sales and administrative operations of the company. This full-time position is based in Petaling Jaya, Selangor, and will involve interacting with both customers and internal...

  • Customer Service Executives

    1 week ago

    Petaling Jaya, Selangor, Malaysia Private Advertiser Full time

    About the role We are an Education company seeking highly motivated and customer-oriented Customer Service Executives to join our dynamic team in Petaling Jaya, Selangor. As a Customer Service Executive, you will be responsible for providing exceptional sales and customer support and delivering a positive experience to our valued clients.Sales & Enrolment:...

  • Customer Service Executive

    1 week ago

    Petaling Jaya, Selangor, Malaysia Synergy ESCO Malaysia Full time 40,000 - 80,000 per year

    JOB DESCRIPTION: CUSTOMER SERVICE EXECUTIVEOur company is dedicated to providing comprehensive ESG (Environmental, Social, and Governance) solutions. We offer a broad range of services, including energy-saving strategies, renewable energy sources, and advanced digital farming methods. Our mission is to help businesses transition to sustainable operations...