Operation Executive

1 week ago


Petaling Jaya, Malaysia Merchantrade Asia Sdn. Bhd. Full time

**Responsibility**:
Handle Cards operation day-to-day related tasks such as Card Replacement, Wallet Upgrade, Amendments, Card Block/Unblock, etc. from Branches, Agents, Marketing & Call Centre;
Ensure stock distribution for branches and agents is carried out efficiently and effectively;
Liaising with card personalization vendors that are on MTA’s panel;
Assist to resolve customer complaints by obtaining and evaluating all relevant information to handle complaints and inquiries within the standard turnaround time;
Perform data validation checks daily and rectify data-entry errors that are spotted immediately;
Perform daily & monthly stock reconciliation, stock monitoring and card stationery monitoring;
Ensure inventory of the stock is maintained effectively in HQ and Branches;
Liaise with stakeholders to help resolve issues/problems;
Assist in documenting processes and Standard Operating Procedure (“SOP”);
Participate in user acceptance testing (UAT) and assist to resolve any UAT issues.

**Requirements**:

- Minimum a SPM/Diploma qualification
- Minimum 2 years of working experiences
- Must be computer literate in Microsoft Word, Excel, and PowerPoint
- Good command of English and Bahasa Malaysia in both verbal and written
- Required to work on weekends & Public Holidays

Mission-Our mission is to shape the communications and money services business by developing innovative solutions to make connections easier, quicker and more convenient.

Goal-Our goal is to revolutionise convenience and enrich lives with our digital platforms
- to make connections easier, quicker and more convenient.

**Our 3 Pillars Business**:

- Digital Payment Services
- Money Services Business
- Mobile Services

**Our Achievement**:
2010-Pay out network to 9 countries with 70,000 delivery locations
2011-Launched 1st non-bank online remittance portal, e-remit
2012-Launched money exchange service
2013-FPX Top Merchant Award
2014-Operates 70 outlets & Pay out to 200,000 delivery locations

2015-Launched online currency exchange portal e-forex
- Launched Wholesale Currency Business
- Appointed 300 sub-agents in Malaysia

2016-Launched BizPayments
- Best Remitance Breakthrough Transfers Award
- Best Retail Money Transfer Operator Award

2017-Launched Ozopay an eCommerce payment gateway platform
- Acquired Vital Rate Sdn Bhd
- Operates 84 outlets
- Appointed 400 sub-agent locations
- MAMSB MCX Award: Most Outstanding Customer Experience Award
- Winner for Interbank GIRO [IBG] Campaign 2017-SMEs, Partnerships and Sole Proprietorships category

2018-Officially launched Merchantrade Money Visa Prepaid Card
- Nominated by Malaysia Fintech Award : Prominet Enterprise of the year category
- Florin Asia Innovation Awards 2018 : 1st Runner Up (Merchantrade Money)

2019-Remtech Award 2019 (Popular Votes)
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5



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