Executive - Retail Fulfilment

2 weeks ago

Petaling Jaya, Malaysia Signature International Berhad Full time

**Job Summary**:

- To support end-to-end execution under Delivery & Installation section.
- Involves from installation arrangement, logistic arrangement, managing the Signature App correspondence, Service Report and Repair & Maintenance.

**Installation Arrangement**
- Arrange for installer’s schedule.
- Planning and assign installation job to different installers.
- To prepare monthly installation report.
- To record (Manually) on received Jobs.
- To check and prepare to claims before submitting to Manager for verifications.
- Has the ability to know and how to handle installers’ complaint and resolve installers’ issue.

**Logistic Arrangement**
- To involve in logistic arrangement after sales order is secured.
- To issue shortage form and prepare shortage summary report, update daily and executed accordingly.
- To follow up closely on the shortage issues with detailer, purchaser & production planner.
- Update work progress, completion tasks of transporters for the transporter and clients.
- To plan, arrange & prepare schedule for installer, transporter, SRCF, IMR, rubbish collection on daily basis.
- Follow up with transporter & installers for the actual time arrival at site (via Waze, Whatsapp & SMS) and update into schedule accordingly.
- To update ISO report on monthly basis.
- Produce accurate information for customers, transporters & installers.

**To manage Signature App**
- To key in all jobs and sub con schedule into APPS.
- Involve in information gathering & guidance for Sub-Cons on Signature App.
- Act as Contact point with IT on Signature Apps issue.
- Responsible for compiling an overall report.

**To manage Service Report (SR) | Repair & Maintenance (RM)**
- To arrange SR|RM schedule based on requests received.
- To review SR | RM root cause by checking with detailer before send off the team.
- To compile & Alert Retail Support on the finding of Common mistake from SC.
- To arrange for SR Van Service & Maintenance scheduling.

**Job Requirements**:

- Fresh graduates are welcome to apply.
- Possess good customer service experience are welcome to apply.
- Possess good organizational and planning skills.
- Effectively communicate and build strong relationships with customer, transporter & installers or other vendors.
- Strong in scheduling and co-ordination skills.
- Able to work under pressure, tight deadline, resourcefulness and independent.
- Prefer mandarin speaker as the role may required to deal with mandarin speaking counterpart.

Pay: From RM3,000.00 per month

**Benefits**:

- Free parking
- Gym membership
- Opportunities for promotion

**Education**:

- STM/STPM (preferred)

**Experience**:

- industry of furniture: 1 year (preferred)
- customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Mandarin (preferred)
- Bahasa Melayu (preferred)

**Location**:

- Kota Damansara (preferred)

Work Location: In person

Application Deadline: 08/31/2025
Expected Start Date: 09/17/2025

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