Restaurant & Merchandise Supervisor

2 days ago


Johor Bahru, Malaysia Ascent Family Holding Sdn Bhd Full time

**Position Summary**:
Supervise daily operations of the restaurant and outlet (front‐and‐back of house), managing teams (service crew, kitchen helpers), ensuring service & product standards, controlling merchandise/stock, coordinating with management for promotional activities.

**Key Responsibilities**:

- Oversee daily restaurant and merchandise outlet operations during shifts, including staff allocation, service quality, and guest satisfaction
- Supervise and train service and kitchen staff to ensure compliance with SOPs
- Monitor merchandise and retail stock, manage shrinkage, reorder supplies, and maintain display standards
- Manage customer feedback, resolve complaints, and ensure a high standard of service
- Ensure outlet cleanliness, hygiene, food safety, and proper merchandising presentation
- Involve in staff scheduling, rostering, stock ordering, inventory control, and promotional activities
- Possess good knowledge of the brand and work closely with management to lead the team, effectively communicating company goals and directives
- Develop and update SOPs, ensuring the team operates in line with the company’s objectives

**Requirements**:

- Diploma or Degree in Hospitality, Business, or related field preferred, or proven supervisory experience in F&B/retail
- Minimum 1-2 years of experience supervising F&B or retail teams, with a strong understanding of service standards and merchandising principles
- Strong leadership, communication, and multitasking skills
- Good numerical and stock-control ability, with the capacity to analyse sales and inventory figures
- Flexible to work shifts, weekends, and public holidays

Pay: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Meal provided
- Opportunities for promotion
- Professional development

Application Question(s):

- Do you have rights to work in Malaysia?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Supervising: 1 year (preferred)

Work Location: In person



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