Customer Service Representative

2 weeks ago

Cyberjaya, Malaysia Agensi Pekerjaan JobScoper Sdn Bhd Full time

Job description

Client: Ecommerce

Cyberjaya, Malaysia

24/7 with rotational shift (5 days work with 2 days off)
- Hospitalization, insurance coverage - Yes
- Quarantine cost + single way air ticket from current location to Malaysia
- Annual Leave and medical leave

Permanent job role

Demonstrate excellence in customer service in all dealings with customers, in accordance with company and client policies, procedures and values. Meet performance expectations for customer satisfaction, first call resolution, average handling time, and call quality.
- Japanese Speaker (Native or JLPT N1, **if N2 Malaysian only**)
- Available to work on a roster basis covering 365 days a year and within hours in accordance with client requirements.
- Self-motivated, resilient and able to maintain a consistent standard of customer service over an entire shift.
- Communicates information effectively and in an appropriate manner.
- Calm and methodical decision maker.
- Excellent communication skills (verbal and written).
- Able to undertake intensive training in complex products.
- Maintains awareness of product, system and client changes/updates.
- Willing to accept feedback and aims to continuously improve and update knowledge and skills.
- Handling inbound and outbound customer enquiries utilizing available contact center systems and programs.
- Demonstrate excellence in customer service in all dealings with customers, in accordance with Support Services Group and client policies, procedures and values.
- Demonstrate a desire to assist customers with their questions or issues. Display empathy in required situations.
- Identify the customer’s needs, investigate, and troubleshoot issues to offer personalized service in line with quality and training directives.
- Follow Call/Chat Flow guidelines to efficiently handle customer inquiries.
- Utilize provided tools, systems, and training to provide customers with a high level of customer service.
- Complete administrative tasks relating to servicing and resolving customer requests in a focused and efficient manner.
- Maintain efficient control of queues.
- Deal with customer complaints in a professional manner within Support Services Group and client guidelines.
- Any other duties as reasonably requested by the employer.

**Job Type**: Permanent

**Salary**: RM8,000.00 - RM10,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- 13th month salary
- Attendance bonus
- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Cyberjaya: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)

**Language**:

- Japanese (required)

Shift availability:

- Overnight Shift (preferred)

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