Customer Service Executive

As the Executive – Service Quality Assurance, you will be responsible for identifying training needs, delivering effective training programs, and monitoring service calls to ensure high-quality customer interactions. Your role is essential in supporting service excellence and enhancing customer experience.Key Responsibilities:Collaborate with department or...

_**Location: Sunway Visio, Cheras**_ **ROLE POSITIONING AND OBJECTIVES**: Service Executive (SE) is responsible for answering incoming transactions, solving order related problems and providing quality service that exceeds customer’s expectation via chats. An SE is required to represent the organisation appropriately to all customers and partners. **WHAT...

Job SummaryProvide supports to customers by providing helpful information, answering questions, and responding to complaints. Provide front line support for clients and customers and help ensure that customers are satisfied with services, and assistance provided.Provide guidance and on-the-job training to new customer service personnel. At the same time,...

**JOB RESPONSIBILITIES**: **Effectively manage incoming calls.** - Effectively manage incoming calls. - Resolve customer complaints and questions via phone. - Reach out to existing customers to conduct Service Quality Calls. - Act as the company gatekeeper. - Maintain good relationship between internal & external customers and company **REQUIREMENTS**: -...

**Job Summary**: - We are looking for a proactive, customer-focused *Sales & Customer Service Executive* to manage B2B client relationships, grow sales, and ensure smooth communication between customers and internal teams. You’ll handle both *pre-sales* and *post-sales* activities to ensure high client satisfaction and repeat...

Job Description:Provide high-quality service to customers, including email/online/ticketing services and support for any related businessAnswer customer inquiries, maintain relationships with customers, and provide excellent customer service to ensure customer satisfactionAdhere to the management and operations manuals, as well as established policies for...

A Customer Service Supervisor will manage a growing team of Customer Service Executives. Their main responsibility is to ensure team members follow established methods and procedures, handle all calls swiftly and efficiently, meet all quality-related metrics and goals, and above all act in a courteous and friendly manner while serving the customer. Job...

*WHO WE ARE:* As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.Today, we're on a journey of...

Provide excellent customer service support and experience to our e-commerce customers across our E-commerce platforms such as Shopee, Lazada, TikTok, etcUse phone, instant messaging and email to provide fast response to customer enquiries on products, order status and after sales services or regarding a productMay need to make phone calls to our customers...

Job Summary:We are looking for a proactive, customer-focused *Sales & Customer Service Executive* to manage B2B client relationships, grow sales, and ensure smooth communication between customers and internal teams. You'll handle both *pre-sales* and *post-sales* activities to ensure high client satisfaction and repeat business.Responsibilities:-Sales...