Customer Service Assistant

1 week ago

Kuala Lumpur, Malaysia Berjaya CKE Enterprise Sdn. Bhd. Full time

**Documentation & Record Keeping**
- Maintain accurate records of customer interactions, warranties, service requests, and repairs.
- Process and file warranty claims, returns, and refund requests.
- Ensure compliance with company policies and legal regulations.

**Coordination & Scheduling**
- Schedule service appointments, technician visits, or follow-ups.
- Liaise between customers, field service teams, and technical support.
- Track service orders and ensure timely completion.

**Inventory & Spare Parts Management**
- Monitor stock levels of spare parts and reorder as needed.
- Maintain a database of parts used in repairs and replacements.

**Customer Communication Support**
- Assist customer service teams with backend processes
- Handle administrative aspects of customer complaints or escalations.

**Billing & Invoicing Support**
- Verify service charges, warranty coverage, and out-of-pocket costs.
- Process invoices for repairs, installations, or extended services.
- Work with the finance department on payment reconciliations.

**Data Analysis & Reporting**
- Track key metrics (e.g., service turnaround time, repeat complaints).
- Prepare reports for management on after-sales performance.
- Identify trends (e.g., frequent product issues) for quality improvement.

**Process Improvement**
- Suggest improvements to streamline after-sales workflows.
- Update internal documentation (e.g., service manuals, warranty terms).

**Skills & Qualifications**

**High school Diploma or equivalent.

**Proven experience in Sales support for 2-3 years.

**Possesses a professional and cheerful attitude.

**Managing multiple tasks, deadlines, and records.

**Accurate data entry and documentation.

**Must be good in Caction System,ERP Software,MS Office,Excel.

Pay: RM2,200.00 - RM3,000.00 per month

Schedule:

- Monday to Friday

Work Location: In person

  • Telemarketer / Customer Service

    7 days ago

    Kuala Lumpur, Malaysia Bank Call Center Customer Service Full time

    **Responsibilities**: - RM500 - to - RM5000Benefits

  • Customer Service Associate

    27 minutes ago

    Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    **Position**: Customer Service Associate **Salary**: RM1,800.00 - RM2,100 per month **These are the benefits in your career with us**: - Fun and exciting working environment - Lucrative remuneration package - EPF, SOCSO, and Medical coverage - Strategic location (walking distance to all major public transportation modes) - Professional training & training...

  • Customer Relations Assistant

    1 week ago

    Kuala Lumpur, Malaysia Elken Service Sdn Bhd Full time

    **Requirements**: - Possess minimum SPM or equivalent. - At least 1 year(s) of working experience in the related field is required for this position. - Able to communicate in English, Bahasa Malaysia and Mandarin. - 5 Full-Time position(s) available. **Responsibilities**: - To resolve customer complaint in a prompt and efficient manner. - To liaise with...

  • Manager - Customer Service Operation

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Pinnacle Business Service Full time 80,000 - 120,000 per year

    Company DescriptionFounded in 2020, Tribe Business Services Sdn Bhd emerged with a vision to offer outsourcing services while nurturing a work environment enriched with cultural heritage. Specializing in diverse services, including customer support, IT services, and content moderation, Tribe serves both startups and Fortune 500 companies with bespoke...

  • Customer Service Officer

    4 days ago

    Kuala Lumpur, Malaysia Samsung Authorized Service Center Full time

    **Customer Service Representative** **Samsung Authorized Service Center (One Mobile Care SDN BHD)** **The Garden Mall, Mid Valley City, KL** **Responsibilities**. - Handle issues regarding client complaints and other matters. - Works with supervisors in other departments on updating information and procedures - Handle customer inquiries and feedback. -...

  • Customer Service Executive

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AEON Credit Service (M) Berhad Full time 40,000 - 60,000 per year

    Company DescriptionAEON Credit Service (M) Berhad (AEON Credit), established in 1996, is a prominent financial services provider in Malaysia. The company offers diverse services such as Credit and Prepaid Cards, AEON Wallet, Easy Payment schemes, Motor Vehicle Hire Purchase Financing, Personal Financing, and insurance brokerage through its subsidiary, AEON...

  • Internship Customer Service

    2 days ago

    Kuala Lumpur, Malaysia Samsung Authorized Service Center Full time

    **Responsibilities**. - Handle issues regarding client complaints and other matters. - Works with supervisors in other departments on updating information and procedures - Handle customer inquiries and feedback. - Provide accurate, valid and complete information by using the right method or tools. - Follow communication procedures, guidelines and policies -...

  • Executive - Service Quality Assurance (Customer Service Group)

    2 days ago

    Cheras, Kuala Lumpur, Malaysia AEON Credit Service (M) Bhd Full time 80,000 - 150,000 per year

    As the Executive – Service Quality Assurance, you will be responsible for identifying training needs, delivering effective training programs, and monitoring service calls to ensure high-quality customer interactions. Your role is essential in supporting service excellence and enhancing customer experience.Key Responsibilities:Collaborate with department or...

  • Online + Hotline Customer Service

    1 week ago

    Kuala Lumpur, Malaysia VSC SERVICE CENTER SDN BHD Full time

    **Job Requirements** - with minimum 1 year of customer service experience. - Proficient in call center operations, service policies, product knowledge, and after-sales SOPs; ability to independently resolve customer issues to achieve satisfaction. - Language required: English, Bahasa Malaysia, Mandarin - Skills required: Customer Service, Communication...

  • Customer Relations Assistant

    2 weeks ago

    Kuala Lumpur, Malaysia Elken Service Sdn Bhd - Old Klang Road Full time

    **Responsibilities**: - To resolve customer complaint in a prompt and efficient manner. - To liaise with relevant departments in solving problem in an effective & timely manner. - To ensure the fulfillment of service appointments target set by Technical & Sales department nationwide. - To monitor on the status of Customer Feedback Form (CFF ) raised. - To...