Customer Support

2 days ago


Klang, Malaysia D&D CONTROL (M) SDN BHD Full time

**Job DESCRIPTION**:
1. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
2. Provide high-quality service to achieve maximum customer satisfaction by resolving customer queries at first contact where possible.
3. Demonstrate empathy while listening to customers and establishing their needs in order to offer relevant products, services, and solutions.
4. Provide good customer service and maintain a good rapport with customers.
5. Provide highly skilled resources to answer customer inquiries and requests predominantly.

**JOB REQUIREMENT**:
1. Experience working with customer support
2. Comfortable using computers
3. Good command of English - speaking and writing
4. Customer orientation and ability to adapt/respond to different types of characters
5. Understanding customers’ needs or issues and providing helpful solutions to their problems
6. Familiarity with CRM systems and practices
7. Minimum STPM
8. Strong phone contact handling skills and active listening
9. Willing to work on Weekends & Public Holidays

** Interested applicants may also send over your updated resumes to
ABOUT US
D&D Control’s ethical and value-based business principles have since protected shipping line’s data and confidentiality of container movement since 1996. Today, D&D Control is seen by many as an industry regulator of best practices in container management. Over the years, D&D Control has compiled the largest industry database of over 120,000 industry stakeholders’ information including but not limited to: Ports, Forwarders, Freight forwarders, Hauliers, Shippers, Consignees, Container Depots, Main Line Operators & NVOCCs.

D&D Control is the industry leader in container monitoring, collection of detention, demurrage, maintenance and repair charges on behalf of the shipping lines. Our proprietary monitoring system is specifically designed and developed by our own In-house IT team, customizing the core technology and workflow to cater to the dynamic changing needs and landscape of shipping lines in Malaysia.

OUR SERVICES
1) Container monitoring & collection of demurrage and detention charges
2) Container M&R management (Collection of Third Party Claim)

OUR OFFICES
1) Malaysia - Klang (HQ)

**Tel**: 03 3324 5300

2) Philippines (HQ)

**Tel**: 632 7277 2001

3) Penang Office

**Tel**: 04 3292 800

4) Pasir Gudang Office

**Tel**: 07 3537 231 / 3537 2312

5) Kota Kinabalu Office

**Tel**: 088 264 887 / 889

6) Kuching Office

**Tel**: 082 330 852 / 853
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5



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