(Js1) Technical Support
2 weeks ago
Responds to customer technical problems/issues related to hardware and networking via phone.
- Assists customers by diagnosing problems and providing resolutions for technical service.
- Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
- Applies Diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
- Documents problems in the support solution database for diagnostics and solution implementation.
- Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
- Identifies, researches and provides input on unique or recurring customer problems.
- Remains knowledgeable of s product line, policies, and procedures.
- Knowledge in how to interact with a Microsoft Windows Operative Systems and
- Basic Internet Tools.
- Focuses on delivering a positive customer experience according to products standards.
- Monitors and tracks issues to ensure accurate resolution.
- May be involved in revenue generation activities with current products’ customers.
- Reviews and distributes pertinent cross-functional information. Escalates more complex customer technical issues to senior level support
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(Js1) Customer Support
1 week ago
Kuala Lumpur, Malaysia Career International Full timeMaintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer...
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Js1 Customer Support
1 week ago
Kuala Lumpur, Malaysia Career International FOS Search Full timeMaintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer...
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Technical Support
2 weeks ago
Kuala Lumpur, Malaysia Ask Consulting Full time3-5 years of technical support experience is a plus. Working knowledge of HTML, CSS, Bootstrap and broad website concepts. Ability to multi-task and perform in a fast-paced environment. Experience with technical troubleshooting. Familiar with customer ticketing systems. Proficient with Microsoft Office apps. Previous Cell phone network experience is a...
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Technical Support
1 week ago
Kuala Lumpur, Malaysia Career International FOS Search Full time**Roles & Responsibilities** - Responds to customer technical problems/issues related to hardware and networking via phone. - Assists customers by diagnosing problems and providing resolutions for technical service. - Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts. -...
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Technical Support
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia HCLTech Full time 40,000 - 60,000 per yearRole and Responsibilities:Provide phone/email consultation to independently debug product problems reported by customer.Provides support on a worldwide basis. (Customers from Korea)Provide technical support to customers for technologies, products, and/or solutions.Typically, be responsible for resolving moderately and complex technical problems, depending on...
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Technical Support
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Razorpay Curlec Full time 60,000 - 120,000 per yearAbout UsRazorpay is India's leading full-stack Payments and Banking Platform, powering the digital financial infrastructure for over 10 million businesses. Founded in 2015, Razorpay enables businesses to accept, process, and disburse payments with ease, while offering innovative products across Payments, Capital, and Banking. Backed by marquee investors like...
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Technical Support
11 hours ago
Kuala Lumpur, Malaysia CIFOS Full time**Roles & Responsibilities** - Responds to customer technical problems/issues related to hardware and networking via phone. - Assists customers by diagnosing problems and providing resolutions for technical service. - Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts. -...
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Technical Support
4 days ago
Kuala Lumpur, Malaysia Career international FOS Full timeResponds to customer technical problems/issues related to hardware and networking via phone. - Assists customers by diagnosing problems and providing resolutions for technical service. - Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts. - Applies Diagnostic techniques to...
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Technical support
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Trinity workforce Full timeEVEN FRESHERS WHO CAN SPEAK MANDARIN CAN APPLYResponsibilitiesProvide technical support to customers via phone, email, or chat.Diagnose and troubleshoot hardware and software issues for clients.Document and track customer interactions and technical issues in the support system.Assist in the installation and configuration of software and hardware.Collaborate...
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Technical Support
1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Recruitify_HR Full timeUrgent Opening – Japanese Technical Support Location: Kuala Lumpur, Malaysia Salary: RM15,000/month Diploma or higher Language: Japanese Start Date: ASAPWe're hiring a skilled Technical Support professional with strong knowledge in: Web technologies, IAM (SSO, IDPs), Graph & SCIM APIs Webhooks, live streaming, mail servers, networks MAM/MDM/EMM solutions...