Campaign Fulfillment Manager

**Company Description**
Do you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space?

We’re a vibrant community of world-class practitioners - over 2000 colleagues strong - with offices in 19 locations around the world. We’re traded on Nasdaq and also part of Informa PLC, a global leader in business-to-business events, digital services, and academic research in the FTSE 100.

**About Informa TechTarget**

**Informa TechTarget (Nasdaq: TTGT) informs, influences and connects the world’s technology buyers and sellers, to accelerate growth from R&D to ROI.**

With an unparalleled reach of over 220 highly targeted technology-specific websites and more than 50 million permissioned first-party audience members, Informa TechTarget has a unique understanding of and insight into technology markets.

Underpinned by those audiences and their data, we offer expert-led, data-driven, and digitally enabled services that deliver significant impact and measurable outcomes to our clients. We provide our customers with:

- Trusted information that shapes the industry and informs investment
- Intelligence and advice that guides and influences strategy
- Advertising that grows reputation and establishes thought leadership
- Custom content that engages and prompts action
- Intent and demand generation that more precisely targets and converts

Essential Job Functions:
**Onboarding & Campaign Set Up**
- Coordinate the receipt of online creative materials from Agencies and/or Advertisers to ensure creative deadlines are met for all media campaigns
- Build relationship with Advertisers to provide support and to fulfill campaign in order to help build a loyal customer base;
- Communicate with the Sales, CSM, Product Ops teams about campaign status, performance and execution;
- Provide order status and performance updates to Sales Reps; and,
- Ensure proper revenue forecasting and recognition on a weekly basis.

**Campaign Fulfillment**
- Setting up auto-reporting and ownership of any manual client reporting deliveries
- Determine and execute campaign fulfillment strategy
- QA and monitoring delivery of campaigns and optimizing where necessary
- Weekly product/client reporting
- Processing Campaign Changes including working with sales and clients to set proper expectations around impact and timing
- Processing lead returns and maintaining system accuracy
- Securing any necessary proof of delivery and processing month end close tasks

**Qualifications**
Knowledge, skills and abilities required:

- Experience working as a Customer Service Representative or Sales Administrator;
- Excellent oral and written communication skills;
- Strong organizational skills;
- Analytical mindset
- must be able to dissect problems and make decisions using data
- Extremely reliable - team player;
- Professional phone skills;
- Must have the ability to handle multiple deadlines, phone calls and projects;
- Must be fast thinker and be able to make decisions quickly;
- Computer Application literate;
- B.A. or B.S. degree required;
- Proven sales and client management abilities, preferably to the advertising and agency marketplace; and,
- Accurate data entry skills, problem solving ability and the ability to work independently.

**Additional Information**

Our benefits include:

- ** Freedom & flexibility**: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely
- ** Great community**:a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
- ** Broader impact**: take up to four days per year to volunteer, with charity match funding available too
- ** Career opportunity**: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
- ** Time out**:annual leave plus a birthday leave day and the chance to work from (almost) anywhere for up to four weeks a year
- A flexible range of personal benefits to choose from, plus company funded private medical cover
- A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
- Strong wellbeing support through EAP assistance, mental health first aiders, access to health apps and more
- Recognition for great work, with global awards and kudos programmes
- As an international company, the chance to collaborate with teams around the world.