Guest Service Team Leader

1 week ago

Ipoh, Malaysia Impiana Hotel Ipoh Full time

Supervise and lead a team of guest service associates, ensuring high standards of service delivery.
- Coordinate daily activities and manage the team’s workflow to ensure smooth operations.
- Monitor team performance, providing constructive feedback, guidance, and coaching to enhance productivity and morale.
- Foster a positive and collaborative work environment.
- Ensure all guests receive exceptional service by proactively identifying and addressing their needs and concerns.
- Resolve guest complaints and issues efficiently and professionally, escalating when necessary.
- Act as the primary point of contact for guests with special requests or complex issues.
- Train new team members on guest service standards, company policies, and operational procedures.
- Assist with ongoing training to improve team performance and service quality.
- Conduct regular team meetings to communicate goals, updates, and improvements in service standards.
- Manage guest check-in/check-out processes and ensure the front desk operates smoothly.
- Monitor guest feedback (e.g., surveys, online reviews) and implement improvements based on insights.
- Handle administrative tasks related to guest services, including scheduling, reporting, and documentation.
- Ensure the team has the necessary resources, including office supplies and information, to perform their tasks effectively.
- Monitor and maintain inventory levels for guest-related materials (e.g., brochures, guest amenities).
- Ensure adherence to company policies, procedures, and safety protocols.
- Ensure compliance with industry regulations, including guest privacy and confidentiality.

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: RM1,700.00 - RM1,900.00 per month

Schedule:

- Night shift
- Rotational shift

  • F&b Team Leader

    7 days ago

    Ipoh, Malaysia Impiana Hotel Ipoh Full time

    **Job Title**: F&B Team Leader (Banquet) **Department**: Food & Beverage **Reports To**: F&B Manager **Location**: Impiana Hotel Ipoh **Job Summary**: The F&B Team Leader (Banquet) is responsible for overseeing and coordinating banquet operations to ensure high standards of service, efficiency, and guest satisfaction. This role involves supervising banquet...

  • food & beverage team leader

    2 weeks ago

    Ipoh, Perak, Malaysia Intra Magnum Sdn. Bhd. Full time 14,400 - 72,000 per year

    Job Summary:The Food & Beverage Team Leader assists the F&B Manager in supervising daily restaurant operations, ensuring excellent guest service, smooth workflow, and consistent quality of food and beverage offerings. The role includes leading the service team, handling guest inquiries, and maintaining high operational and hygiene standards.Key...

  • Guest Service Officer

    4 days ago

    Ipoh, Malaysia Myth Empire Sdn Bhd Full time

    **Responsibilities**: - Job Description- Welcoming and receiving of guest arrivals, registering and maintaining the rapport with guest in a friendly and professional ,manner, cordially and with a pleasant smile. - Responsible for daily arrivals for check in and departures for check out including registration process and cashiering of all the hotel guest. -...

  • Guest Service Officer

    2 weeks ago

    Ipoh, Malaysia M ROOF HOTEL & RESIDENCES IPOH Full time

    Welcoming and receiving of guest arrivals, registering and maintaining the rapport with guest in a friendly and professional ,manner, cordially and with a pleasant smile. - Responsible for daily arrivals for check in and departures for check out including registration process and cashiering of all the hotel guest. - To ensure all telephone calls are answered...

  • Guest Service Officer

    1 week ago

    Ipoh, Malaysia M BOUTIQUE HOTEL IPOH Full time

    **LOCATION : No. 2, Hala Datuk 5, 31650 Ipoh, Perak** - Welcoming and receiving of guest arrivals, registering and maintaining the rapport with guest in a friendly and professional ,manner, cordially and with a pleasant smile. - Responsible for daily arrivals for check in and departures for check out including registration process and cashiering of all the...

  • Guest Service Assistant

    2 days ago

    Ipoh, Perak, Malaysia Cititel Express Ipoh Full time 2,500 - 3,000 per year

    Job Description :Welcome guests warmly upon arrival and assist with check-in and check-out procedures.Handle guest inquiries, complaints, and requests professionally and efficiently.Provide accurate information about hotel facilities, services, and local attractions.Manage reservations, cancellations, and room allocations using the Opera system.Handle...

  • Guest Service Assistant

    6 days ago

    Ipoh, Malaysia TOWER REGENCY HOTEL & APARTMENTS SDN BHD Full time

    Hospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, processing payments and giving information. We envisioned Tower Regency Hotel & Apartments Sdn Bhd as a dynamic and leading standard hotel, rendering above-par service, consistent...

  • Team Leader

    7 days ago

    Ipoh, Malaysia Richiamo Coffee Ipoh Sunway ( TAMBUN) Full time

    **REQUIREMENTS** - Attractive appearance - Hardworking - Teamwork - Responsible - Full time - Able to work on shift **Responsibility** - Greet customer with smiles - Take customer order - Multitask in every section including Cashier, Pastry, Barista and Kitchen. - Ensure customer can get the best service **Benefits** - Overtime - Attendance...

  • Food & Beverage Team Leader

    2 weeks ago

    Ipoh, Malaysia Impiana Hotel Ipoh Full time

    **Requirements**: - Male only - Minimum SPM or other similar certificate - Physically fit - At least 2 years of experience in similar role/position **Job Descriptions**: - Plan and supervise overall operations of The Coffee House. - Maintain customer care and service standards and have an awareness of product knowledge and merchandising. - To be...

  • F&b Team Leader

    2 weeks ago

    Ipoh, Malaysia Impiana Hotel Ipoh Full time

    **Requirements**: - Male only - Minimum SPM or other similar certificate - Physically fit - At least 2 years of experience in similar role/position **Job Descriptions**: - Plan and supervise overall operations of The Coffee House. - Maintain customer care and service standards and have an awareness of product knowledge and merchandising. - To be...