Guest Service Officer

2 weeks ago


Ipoh, Malaysia M ROOF HOTEL & RESIDENCES IPOH Full time

Welcoming and receiving of guest arrivals, registering and maintaining the rapport with guest in a friendly and professional ,manner, cordially and with a pleasant smile.
- Responsible for daily arrivals for check in and departures for check out including registration process and cashiering of all the hotel guest.
- To ensure all telephone calls are answered promptly in a friendly manner.
- To handle with prompt courteous manner every comments and complaints received from hotel guests.
- To provide courteous and prompt service and if possible to comply with every guests requests and needs.
- To familiarize themselves with the procedures, facilities and service of the hotel.

**Job Requirement**
- Required language (s): English and Bahasa Malaysia.
- Able to speak Mandarin / Cantonese will be an added advantage.
- Pleasant personality, possess good interpersonal and communication skills.
- Strong disciplines, commitments and self-initiative.
- Must be willing to work on shift including working on weekends and public holidays.
- 1 Full Time positions available.

Pay: From RM1,700.00 per month

**Benefits**:

- Free parking
- Meal allowance
- Meal provided



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