Freight Executive

2 weeks ago

Klang, Malaysia RHENUS LOGISTICS SDN BHD Full time

**Qualifications**
- 3 years working experience in the related field.
- Familiar with freight forwarding industry.
- Proficient in both English and local language(s) - written and verbal communication skills.

**Responsibilities**
- Work closely with Sales to handle customer's requirements and be pro-active to propose solutions.
- Data entry and data updating in operational system: RA-1 / ROCS etc.
- Preparation, collection, completion and submission of documentations and necessary paperwork during shipment handling process.
- Constant monitoring and adjustment of shipment milestones / status codes under 100% data quality process.
- Ensuring mandatory documentations are in respective files.
- Meeting time frame KPIs for escalations to the next tier levels for unresolved issues.
- Update shipment status in detail to customers and overseas offices / agents.
- Providing and monitoring high quality customer service.
- To have basic understanding on ISO management system.
- Ad-hoc assignments as assigned by the head of department.

**Specialist Knowledge and Skills**
- Possess customer service mindset and data analytical approach.
- Highly motivated to learn new processes, receive feedback and work independently.
- Minimal supervision to complete tasks, highly trainable and approachable.

**Interpersonal & Communication Skills**
- Pleasant personality, resourceful, result-oriented & positive mind-set in servicing various stakeholders.

**Job Types**: Full-time, Permanent

**Salary**: RM2,800.00 - RM3,500.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- 13th month salary

Ability to commute/relocate:

- Klang: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- freight forwarding: 3 years (required)

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