Assistant Manager

Assistant Manager / Manager, Strategic Partnerships & Project Delivery

**If you are looking to excel and make a difference, take a closer look at us...**
- As a member of the Payments, Partnerships and Fintech Ecosystem team, your role will be to work with internal, external and ecosystem partners (Bigtechs, Fintechs, Startups and Public Agencies) to co-create and deliver high impact projects as part of HLB's 3-5 year transformation plan
- This role involves both strategic planning and hands-on execution, requiring a balance between high-level thinking and practical implementation, focusing on growth and cost optimisation initiatives spanning across digital, innovation, business transformation and product domains. This will encompass initiatives across the bank including Retail Banking, Business/SME Banking, Islamic Banking and HLB's regional operations (Singapore, Vietnam & Cambodia).
- Assist the leadership team in creating customer-focused strategies for the four stages of customer interaction: attracting new customers, acquiring them, facilitating transactions, and engaging them over time. The goal is to develop compelling solutions, offerings and exceptional customer experiences that provide a competitive advantage to contribute to market share and revenue growth.
- Translate strategies into actionable outcomes by collaborating with our partners: (1) Internal Partners i.e. cross-departmental stakeholders e.g. product, channel, technology, operations & supporting business functions and (2) External Partners e.g. bigtechs, fintechs and start-ups) to drive high impact outcomes
- The project delivery scope includes creating customer offerings that are desirable (solutions or product features that meet customers' needs), commercially viable (the potential to be profitable and successful in the market) and technologically feasible (implementable with current /or near future digital capabilities)
- Examples of such high impact initiatives include innovating on new product bundling and offerings, digitalising customer journeys (e.g. digital, branches, contact center, sales force enablement, enhancing online-to-offline / offline-to-online omni-channel experiences) to drive revenue growth, forging partnerships and co-creating solutions to enter new vertical markets / new customer segments or initiatives that may potentially change and disrupt the market.

Job requirement
- Degree /or Masters in a business or technology related domain
- Minimum 3-5 years of relevant work experience
- Past experiences in design thinking, process re-engineering (LEAN, Six Sigma) and project
- management (PMP) especially on new technology adoption projects would be desirable
- Demonstrate innovative thinking, understanding of emerging technology & customer behavioral trends, identifying opportunities within / outside the financial services industry and translating them into viable high business impact initiatives
- Demonstrated ability to work in a matrix environment with different cultures and background
- Experienced in managing business or transformation projects end-to-end - from strategy to execution.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

Job ID JR0000016940