Export Customer Service Executive

**Position Snapshot**

Location: Sijangkang, Selangor

Company: Nestlé Manufacturing (M) Sdn Bhd

Permanent - Full Time

Bachelor’s Degree in Supply Chain, Logistics and any other relevant background

3+ years of experience

**Position Summary**

Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. A Nestle career empowers you to make an impact locally and globally, as you are provided with the opportunity to make a mark and stand out, as long as you seek it. With Nestle, you are enabled and encouraged to grow not only as professionals, but also as people.

As an **Export Operations Executive**, you would need to collaborate with Supply Planner, Event Management team, Forwarding Agents, Shipping Lines, GLP, 3rd Party Logistics/Warehouse team and Haulage (transport) to ensure timely arrangement of shipment to Customer. Besides that, this position is required to attend to customer queries, manage expectation and provide added value service to customer in terms of supply status and shipping schedule in timely basis.

**A day in the life of...**

**1. Order Processing**
- Identify order type: Demand mode, Make to order and IVC flow orders management.
- Run and download VL10B and LSO.
- Release PO from APO.
- Ontime issue of OBD for load planing and special handling such like IVC model with auto PGI.
- Arrange transport trial for new SKU or when change of loading method is required.
- Arrange external party pre-shipment inspection.
- Creating visibility by preparing and publish shipments status weekly to importing market.
- Prepare PFI for LC shipments especially for SAR market.
- Provide PFI for 3rd party shipments for pre clearance.
- Use IVC flow to identify Nestrade PO number and also DC/STPO numbers for US shipment (Nestrack submission)
- Perform container utilization before creating PO/SO
- Optimize container capcity utilization per load.

**2. Perform Shipment Booking and Container Planning**
- Place and secure shipment booking in advance according to forecast.
- Understand and comply to GLP contract T&C (container free days, contract allocation, lifting performance).
- Check and review the freight rate based on the allocation file refer to exporting market.
- Ontime review and revise unplanned bookings to eliminates penalty imposed by liner.
- Ontime verification of liner invoices (D&D, freight, miscellaneous charges).
- Provide land transporter shipment forecast and container planning.
- Follow up container delivery and laden status. (Land shipment).
- Monitor past due PGI status.
- Perform order assignment in Cargoo

**3. Claims/Complaints Handling**
- Regular review of customer complaints and update status.
- Coordinate and liase with stakeholders on complaint investiagations until settlement.
- Issue CN or DN upon approval.

**4. Billing**
- Ensure on time billing of shipment.
- Perform final billing for air shipment.
- Issue and provide CIPL (commercial invoice and packing list) when necessary.

**5. Stocks Monitoring**
- Comply to Shipment Remaining Shelf Life (RSL) upon dispatch according to Product Brief (PB).
- Optimize export inventories.
- Review and housekeeping of bad goods regularly.

**6. System Health Check and Monthly Report Preparation**
- Review regularly Scheduling Step (Export view) to be aligned with transport lane lead time in APO.
- Prepare reports/slides for all Operation Reviews.
- Prepare land trucking report.

**What will make you successful**
- Minimum 3 years working experience, preferably in production planning, logistics industries, freight forwarding or any related fields
- Knowledgable in SAP System, and Microsoft Offices
- Intermediate English Level