Assistant Manager Student Central
1 day ago
**Job Purpose**:
To lead and manage the operations of the Student Central, ensuring a student-first, service-oriented experience that supports student success, engagement, and retention. The Head of Student Central will oversee key student-facing services including enrolment, records, finance advisory, timetabling, student communications, and general support services. **An academic background is essential to effectively align student services with the institution’s educational mission and to ensure seamless integration with academic policies and practices.**
**Key Responsibilities**:
**Strategic Leadership & Operations**
- Develop and execute strategic plans for Student Central aligned with the institution’s goals.
- Lead a team to deliver high-quality student services and support.
- Oversee the day-to-day operations of Student Central, ensuring efficient, consistent service delivery.
- Implement systems, policies, and service improvements to enhance student experience.
- Manage budgets, resources, and service-level KPIs.
**Student Experience, Engagement & Events**
- Champion a student-first approach across all services and touchpoints.
- Plan, oversee, and evaluate key student events including:
- **Orientation & Induction Week**:
- **Student Engagement/Wellness Weeks**:
- **Cultural & Awareness Campaigns**:
- **Convocation / Graduation Ceremonies**:
- **Town Hall Sessions & Student Forums**:
- **Student Awards & Recognition Events**:
- Collaborate with Student Affairs, Marketing, Faculties, and Clubs/Societies for joint event planning.
- Ensure all events are inclusive, accessible, and align with the institution’s values and policies.
- Analyze student feedback and event participation to improve future initiatives.
**Process Management & Compliance**
- Ensure data accuracy in student records, enrolment, and academic progression tracking.
- Maintain compliance with institutional, national, and regulatory standards (e.g., MOHE, MQA).
- Lead internal audits and service reviews related to student operations.
**Team Leadership & Development**
- Manage, mentor, and develop the Student Central team.
- Foster a collaborative and high-performance work culture.
- Lead training programs to ensure consistent and effective service delivery.
**Key Requirements**:
**Qualifications**:
- Bachelor’s Degree in Education, Business Administration, Student Affairs, or related field.
- Master’s Degree is an advantage.
- **Academic background is essential, preferably with experience in an educational or university setting.**
**Experience**:
- Minimum 7-10 years in student services or academic administration, including leadership roles.
- Proven track record in managing student-facing operations and improving service delivery.
**Skills & Competencies**:
- Strong leadership, interpersonal, and communication skills.
- Excellent organizational and problem-solving abilities.
- Data-driven and student-experience oriented.
- Familiarity with student information systems (e.g., Banner, SITS, or equivalent).
- Knowledge of local higher education policies and standards.
Pay: RM4,000.00 - RM4,500.00 per month
**Benefits**:
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Work Location: In person
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