Customer Service Representative

2 weeks ago

Cyberjaya, Malaysia Trifecto Full time

Position: Call Center Customer Service Representative (Mandarin or Cantonese Speaker)

Type: Permanent

Location: Cyberjaya
Mode: Onsite

**Job Scope**:
**Key Responsibilities**:

- Handle inbound and outbound customer calls, responding to inquiries and providing solutions to customer issues.
- Provide information regarding products, services, and promotions in both Chinese and English (or other language as required).
- Resolve customer complaints, troubleshoot technical issues, and offer appropriate solutions to ensure customer satisfaction.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Record customer interactions in the system, ensuring all details are accurate and up-to-date.
- Follow company procedures and scripts to ensure consistent service delivery.
- Meet or exceed individual and team performance targets, including call handling time, resolution rates, and customer satisfaction scores.
- Collaborate with other departments to resolve issues that may require further assistance.
- Stay updated on product knowledge, services, and promotions.
- Follow up with customers as needed to ensure satisfaction and resolve any ongoing issues.

**Job Requirements**:

- **Language Proficiency**: Fluency in both spoken and written Chinese (Mandarin or Cantonese) and English. Additional language proficiency is a plus.
- **Education**: High school diploma or equivalent; bachelor's degree preferred but not required.
- **Experience**: Previous customer service or call center experience is an advantage.
- **Communication Skills**: Strong verbal and written communication skills with the ability to express ideas clearly and professionally.
- **Problem-Solving**: Ability to identify problems and provide effective solutions under pressure.
- **Customer-Oriented**: Excellent interpersonal skills and the ability to build rapport with customers.
- **Attention to Detail**: Ability to maintain accurate records and ensure customer inquiries are resolved correctly.
- **Team Player**: Ability to work in a collaborative team environment.
- **Flexibility**: Willingness to work in rotating shifts, weekends reference to US timing zone.

**Job Type**: Permanent

Pay: RM3,000.71 - RM11,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Application Question(s):

- This position offer rotational shift according to US timing zone. Are you ok with that?
- Are you able to join & start working in 30 days?
- This position is onsite mode located at Cyberjaya. Are you ok with that?

**Language**:

- Mandarin (required)
- Cantonese (required)

Work Location: In person

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