Front Office Ambassador

2 weeks ago

Bukit Bintang, Malaysia MAGMA HOSPITALITY MANAGEMENT SDN BHD Full time

**Key Responsibilities**:

- Welcome guests with energy and warmth, offering an outstanding first impression of the WOLO brand.
- Conduct check-in and check-out process efficiently using the hotel system.
- Assist guest with request and inquiries.
- Anticipate guest needs and take proactive steps to enhance their overall experience.
- Maintain high standards of grooming while on duty.
- Handle room assignments, key issuance, and payment procedures accurately.
- Maintain and update guest profiles and preferences in the system.
- Coordinate with Housekeeping and Engineering for room readiness and service recovery.

**Qualifications**:

- Minimum SPM / Diploma in Hospitality, Tourism, or related field.
- Fresh graduates or 1-2 years of front desk or guest service experience preferred.
- Proficient in English and Bahasa Malaysia; additional languages are a plus.
- Energetic, outgoing personality with a genuine passion for people and service.
- Willingness to work shifts, weekends, and public holidays.

Pay: RM2,300.00 - RM2,500.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Work Location: In person

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