Online Customer Service

2 weeks ago

Kuala Lumpur, Malaysia MEXC Global Full time

Hello MEXC is looking for an Online Customer Service Specialist. If you want to join a young and ambitious team and become part of a global exchange, then you are exactly the person we are looking for

**Why us?**
- Competitive salary + bonuses
- Career advancement
- Various benefits and support from the company

**Job Responsibilities：**
- Responsible for receiving inquiries from users through online customer service tools and answering users' concerns;
- Timely feedback on the problems existing in the process, collect and sort out problems;
- Strong business sensitivity, able to grasp essential business concepts after receiving training. Financial knowledge and experience are preferred;
- Brainstorm obstacles in user experience, dig out user needs, and promote problem-solving and process optimization;
- Able to adapt to shift work. / Able to adapt to long night shift work.

**Job Requirements**:

- Good logical thinking ability, able to judge the real needs of users;
- Proficiency in Chinese and English is a must;
- Enthusiastic about customer service, responsible for customer experience, and able to provide comprehensive problem solutions;
- Effectively adjust communication methods and styles according to different objects;
- Have self-management skills and be able to work independently in a fast-paced environment that is constantly changing;

**Salary**: RM5,000.00 - RM9,000.00 per month

**Benefits**:

- Additional leave
- Flexible schedule
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Night shift
- Rotational shift

Supplemental pay types:

- Performance bonus

**Experience**:

- Cryptocurrency: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Mandarin (preferred)

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