Customer Service Advisor

4 days ago


Petaling Jaya, Malaysia FIND Full time

Represents the brand, the culture, and values of our clients
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Handle customer’s concerns positively and professionally
- Interact, support, receive feedback/issue report with or for customers
- Probe & identify financial needs on service calls and pitch relevant solutions in line with client charter.
- Processing payment and client information in a manner that is precise and safeguards the customers personal and payment information’s
- Pro-active support to customers to prevent damage to brand loyalty
- Identify and escalate priority issues through proper channels when necessary
**Requirements**:

- Decision-making skills and analytical skills are highly needed competencies due to nature of the program.
- Flexible to changes and has a sense of urgency. This includes willingness to be upskilled to other functions.
- Good time management skills
- Can work under pressure and can deliver set goals
- Confident in handling complex situation
- Conversant and able to convey messages
- Ability to effectively respond to customer needs
- Interpersonal skills required to work well with others
- Ability to learn at a fast pace
- Good comprehension and listening skills

**Job Types**: Full-time, Permanent

**Salary**: RM2,800.00 - RM3,200.00 per month

Schedule:

- Day shift
- Night shift
- Rotational shift

**Education**:

- STM/STPM (preferred)
**Experience**:

- Customer Service (Contact Centre): 1 year (preferred)

**Language**:

- Mandarin (preferred)
- English (preferred)
Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)


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