Operations Support Executive

4 days ago


Shah Alam, Malaysia FMX (M) SDN BHD Full time

The **Operations Support Executive** is to support the recruitment, onboarding and operational coordination of freelance sales agents. This role ensure an effective onboarding, system & process training and smooth day-to-day operations to meet the company targets.

**Key Responsibilities**:

- Liaise with recruiter & marketing team on recruitment target.
- Plan and execute onboarding sessions and training for freelance agents.
- Assist in tracking agent performance, KPIs and incentive payout.
- Handle queries and resolve issues raise by freelance agents promptly.
- Liaise with internal department such as Finance & Customer Service to ensure smooth operational support.
- To support day-to-day operations related matters for licensees and resellers when required such as MBE, Near U, Parcelhub and etc.

**Core Competencies**:

- Operational Coordination
- Problem Solving & Conflict Resolution
- Data Management & Reporting
- Time Management & Multi-tasking

**Requirements**:

- At least Diploma/Degree holder in Logistic/ Sales or related field.
- At least 1-2 years of experience in sales or operations coordination preferably courier or logistic industry.
- Strong communication and interpersonal skills to engage with freelance agents.
- Good organizational skills with attention to detail
- Proficient MS Office / Google Workspace
- May require occassional travel within service areas
- Standard working hour with flexibility to support urgent recruitment or operational issues

**Working Location**:
**Unit 3B-03A-01, Level 3A Tower 3B, UOA Business Park, No.1, Jalan Pengaturcara U1/51A, Section U1, 40150 Shah Alam, Selangor.**

Pay: RM2,800.00 - RM3,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Work Location: In person



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