Reservation Manager

As **Reservations Manager / Assistant Reservation Manager**, your Key Responsibilities Include: - To manage the daily operations and efficient running of the Reservations Department. - Provide direction and leadership to Reservations team, assisting them to achieve their potential and achieve overall departmental objectives. - To drive the team to achieve...

a. To assist Reservations Manager with the rooms forecasting. b. To check the accuracy of room blocks, reservations, and group market codes performed by the Team. c. To lead Reservations Team in the absence of the Reservation Team and to ensure their tasks are carried out efficiently. d. To assist Reservations Manager in training, scheduling, counselling,...

Help the reservation team in their job by offering to them all the technical information in order to engage with customers in a professional manner. - Make sure that the reservation team and front office representatives are completely aware about all the high season dates, the closed dates, the available dates. - Reservation supervisor could accept...

To ensure to set the correct selling strategy / price and the room type availability must be kept accurate - highlighting any potential obstacles to occupancy immediately to the Front Office Manager and Hotel Manager. - To be well versed in hotel reservations system. - To check all Agent/Company profiles created yesterday. Ensure that the new profiles are...

Manage bookings: Handle incoming and outgoing reservations via phone, email, and online platforms for services like hotels, travel, or events.Provide customer service: Answer inquiries about availability, pricing, and services; handle complaints and resolve issues promptly.Process payments: Handle payments, including advance deposits and credit card...

Ticket sales agents provide initial service to customers, sell travel tickets and fit the reservation offer to customers' queries and needs. It has overlapping missions, quality objectives and business purposes. It provides integration of our customer responsiveness, empowerment, planning, process focus, marketing and knowledge management we become less...

Oversee lobby traffic and delegate tasks to the Front Office team. - Train, supervise, and enforce disciplinary procedures. - Manage reservations, amenity orders, and guest check-ins. - Update systems, monitor special requests, and oversee rate changes. - Allocate rooms strategically to optimize inventory and sales. - Handle payroll, scheduling, and forecast...

Key Responsibilities·       Ensure guests receive outstanding service aligned with Japanese hospitality standards.·       Greet and interact with customers professionally, handling inquiries and complaints promptly.·       Monitor dining areas to ensure comfort, cleanliness, and proper table turnover.·       Supervise daily...

You will be responsible for the accurate recording and processing of all reservations. Maximisation of room sales through pro-active selling techniques. Maintain an up-to-date knowledge of the hotel and its room rates, promotions and facilities. - Top priority is to telephone courtesy and service consistent with the standard and procedures of the Hotel...

**URGENTLY HIRING** - Required skill(s): MS Office Word, MS Excel,Google Drive - Required language(s): Bahasa Malaysia, English - Good administrative, well communication, organized and prepare to perform multitasking skills - At least 1 year(s) of working experience in the related field is required for this position - Able to work independently and complete...