Customer Relations Officer

2 days ago

Johor Bahru, Malaysia REGENAVIE Full time

**Role Description**

The Customer Relations Officer will be responsible for managing and improving customer relationships to enhance customer satisfaction and loyalty. This role requires excellent communication skills, a proactive approach to problem-solving, and a strong commitment to delivering exceptional customer service.

**Responsibilities**
- **Primary Contact**: Serve as the main point of contact for customer inquiries and issues.
- **Resolve Complaints**: Investigate and resolve customer complaints efficiently.
- **Internal Collaboration**: Work with internal departments to solve customer problems quickly.
- **Documentation**: Record and track customer complaints and resolutions.
- **Build Relationships**: Establish and maintain strong customer relationships.
- **Follow-Up**: Conduct follow-up communications to ensure customer satisfaction.
- **Improve Processes**: Identify and suggest improvements to customer service processes.
- **Reporting**: Prepare and analyze reports on customer interactions and feedback.
- **Support Sales & Marketing**: Assist sales and marketing teams by providing customer insights and participating in engagement activities.
- **Training**: Participate in training programs to stay updated with product knowledge and customer service techniques.
- **Feedback Gathering**: Collect and analyze customer feedback to enhance service quality.
- **Service Standards**: Ensure compliance with company policies and customer service standards.
- **Customer Education**: Educate customers about products and services to enhance their experience.
- **Trend Analysis**: Identify and analyze trends in customer issues to prevent recurring problems.

**Skills**
- Diploma/Degree in any related fields
- Proven experience (minimum 3 years) in customer service or similar roles
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Familiarity with customer relationship management (CRM) software.
- Ability to work independently and as part of a team.

**Personal Attributes**:

- Customer-centric mindset with a positive and professional attitude.
- Strong organizational and multitasking abilities.
- Patience and empathy when dealing with customer concerns.
- High level of integrity and commitment to customer satisfaction.

Pay: RM4,000.00 - RM5,500.00 per month

**Benefits**:

- Additional leave
- Cell phone reimbursement
- Dental insurance
- Health insurance
- Meal allowance
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Monday to Friday

Supplemental Pay:

- Attendance bonus

**Experience**:

- Customer service: 3 years (preferred)

**Language**:

- Mandarin (preferred)

Expected Start Date: 02/01/2025

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