Customer Relations Intern

7 days ago


Johor Bahru, Malaysia Khind Malaysia Full time

Respond promptly and courteously to customer queries and requests via:
1. Walk-in

2. Hotline / Inbound calls

4. Digital communication channels

Efficiently handle both inbound and outstation service requests from various sources, including customers, dealers, and sales personnel.

Update and maintain a reliable service database/system to keep track of customer information, service history, and other relevant details.

Capture and settle every complaint (internal & external) received in the database/system for comprehensive record-keeping.

Conduct on-time follow-ups to ensure timely updates on service status (work in progress, ready for collection, agree for disposal) and coordinate spare parts replacement when necessary.

Conduct and administer CSI surveys for all customers to gather valuable insights and identify areas for improvement.

Generate service invoices or any operation documentation for compliance purposes.

Efficiently attend and capture sales orders for spare parts and products.

Responsible for efficiently filing and organizing invoices by company procedures and standards.

Offer product information, pricing details, and assistance with online purchases to potential and existing customers.

Respond to social media messages, customers' feedback, and engage in online community management.

Undertake any additional tasks or responsibilities as required to ensure efficient service delivery.

Pay: Up to RM1,000.00 per month

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Johor Bahru: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Our office location is at Taman Ekoperniagaan, Johor Bahru. Will you be ok with the office location?

**Location**:

- Johor Bahru (preferred)



  • Johor Bahru, Malaysia JTC CONCEPT SDN BHD Full time

    **Responsibilities**: - Assist customers with product/service information, pricing, and appointment - Resolve customer complaints and issues efficiently and effectively - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to ensure excellent customer service delivery - Identify and escalate priority...


  • Johor Bahru, Malaysia REGENAVIE Full time

    **Role Description** The Customer Relations Officer will be responsible for managing and improving customer relationships to enhance customer satisfaction and loyalty. This role requires excellent communication skills, a proactive approach to problem-solving, and a strong commitment to delivering exceptional customer service. **Responsibilities** -...


  • Johor Bahru, Malaysia Elken Service Sdn Bhd Full time

    **Responsibilities**: - To resolve customer complaint in a prompt and efficient manner. - To liaise with relevant departments in solving problem in an effective & timely manner. - To ensure the fulfillment of service appointments target set by Technical & Sales department nationwide. - To monitor on the status of Customer Feedback Form (CFF ) raised. - To...


  • Johor Bahru, Malaysia EcoWorld Full time

    **Key Responsibilities**: Customer Relationship Management: - Maintain positive relationships with homeowners by providing excellent service and support throughout their homeownership journey. Vacant Possession (VP) Handover: - Oversee the VP process, including the coordination and handover of keys once the property is ready for occupancy. Customer...


  • Johor Bahru, Malaysia ECO WORLD DEVELOPMENT GROUP BERHAD Full time

    **Location**: Johor Bahru **Job Requirements**: Degree in Land Administration and Development, Real Estate Management, Building Management, or a related field. Excellent communication (verbal and written) and interpersonal skills. Strong problem-solving and conflict-resolution abilities. Good organizational and follow-up skills. Able to work on...


  • Johor Bahru, Johor, Malaysia ECO WORLD DEVELOPMENT GROUP BERHAD Full time 33,600 per year

    Location:Johor BahruJob Requirements:Degree in Land Administration and Development, Real Estate Management, Building Management, or a related field.Excellent communication (verbal and written) and interpersonal skills.Strong problem-solving and conflict-resolution abilities.Good organizational and follow-up skills.Able to work on weekends.Job...


  • Johor Bahru, Malaysia Tiong Nam Logistics Solutions Sdn Bhd Full time

    **Location**: Kempas, Johor Bahru. **Internship period**: 3-6 months **Responsibilities**: - Coordinate with internal departments such as warehouse, operations, and transport teams to ensure timely delivery and resolution of customer issues. - Assist on preparing and updating delivery schedules, tracking reports, and shipment documents. - Support in...


  • Johor Bahru, Johor, Malaysia Edaran Otomobil Nasional Berhad Full time 30,000 per year

    · Ensure all walk - in customers are greeted and assisted pleasantly with their enquiries.· Attend and provide amicable solution in resolving customers' enquiries and complaint.· Monitor incoming calls are answered within three rings.· Provide information on current sales/service promotion of products to customers.· Monitor and prepare weekly, monthly...


  • Johor Bahru, Malaysia Elite Advance Service Sdn Bhd Full time

    **Customer Service Internship** **Responsibility** - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback with internal departments to improve the customer experience. - Actively respond to the feedback received from social media. - Work with internal teams to ensure the pre & post service for...


  • Johor Bahru, Johor, Malaysia E-NESCOM DESIGNIFY ELEMENTS SDN. BHD. Full time 30,000 - 40,000 per year

    JOB DESCRIPTION:Well knowledge about company product or service− guide the customer to reach a deal.To communicate with customer thru to promote sales through networks chat.Respond to telephone inquiries and Internet inquiries; Handle order through website and phone.(Liang, Souper Tang, YS) Own website,Shoppe, Lazada, Facebook, WhatsApp.Arrange shipping...