Executive, Customer Relations

2 days ago


Johor Bahru, Malaysia ECO WORLD DEVELOPMENT GROUP BERHAD Full time

**Location**:
Johor Bahru

**Job Requirements**:
Degree in Land Administration and Development, Real Estate Management, Building Management, or a related field.
Excellent communication (verbal and written) and interpersonal skills.
Strong problem-solving and conflict-resolution abilities.
Good organizational and follow-up skills.
Able to work on weekends.

**Responsibilities**:

- **Customer Relationship Management**

Maintain positive relationships with homeowners by providing excellent service and support throughout their homeownership journey.
- **Vacant Possession (VP) Handover**

Oversee the VP process, including the coordination and handover of keys once the property is ready for occupancy.
- **Customer Briefing & Liaison**

Serve as the main point of contact to explain house readiness and guide homeowners through the VP and settlement process.
- **Defect Management & Customer Experience**

Manage customer expectations, coordinate rectification works with the relevant departments or contractors, and ensure homeowners feel supported throughout the process.
- **Issue Resolution & Support**

Strong communication, empathy, and problem-solving skills are essential to address and resolve issues effectively and professionally.

**Job Types**: Full-time, Contract, Fresh graduate
Contract length: 12 months

Pay: From RM2,800.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development

**Education**:

- Bachelor's (required)

Work Location: In person



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