Customer Service Indoor Sales Executive

1 week ago

Klang, Malaysia MMW Bone Alignment Centre Full time

**Position: Customer Service & Indoor Sales Executive**
**Workplace: MMW Bone Alignment Centre, Bandar Bukit Raja, Klang**

At **MMW Bone Alignment Centre**, we focus on natural, non-invasive treatments using traditional Chinese martial art bone-setting techniques combined with therapeutic practices. Our centre is dedicated to helping individuals with conditions such as sprains, misalignments, slipped discs, scoliosis, sciatica, and long-term pain — all without relying on surgery, medication, or injections.

**Main Responsibilities**
- Handle enquiries from clients through WhatsApp, social media platforms, and walk-in visits.
- Clearly explain available treatments, pricing, and package options to patients.
- Actively engage with new prospects to create sales opportunities for therapy sessions and training courses.
- Perform consistent follow-ups to ensure clients continue and complete their treatment plans.
- Keep accurate and up-to-date records of patients and sales activities.
- Prepare formal letters, documents, and marketing write-ups when required.
- Achieve personal and team sales targets while meeting call-handling standards.
- Deliver excellent service before and after treatments, fostering long-term relationships with clients.
- Introduce and promote the centre’s wellness services and professional training courses.
- Strive to exceed sales expectations, with attractive commissions available for high performers.
- Work alongside the marketing and operations team to support promotional strategies.
- Stay informed about market trends, competitor offerings, and industry developments.
- Collaborate with practitioners and teammates to ensure a seamless client experience.

**Requirements**:

- At least 2 years of working experience in sales and customer service (experience in healthcare/medical industries is an advantage).
- Strong communication skills with the ability to engage and build trust with clients.
- Good organizational, multitasking, and time management skills.
- Self-driven and capable of working both independently and in a team.
- Proficiency in Bahasa Malaysia and English is required; Mandarin or local dialects will be an added bonus.
- Must be able to work 6 days a week, including weekends.

**Job Types**: Full-time, Permanent

Pay: RM2,500.00 - RM4,000.00 per month

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)

Work Location: In person

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