Chat Support

1 week ago

Kuala Lumpur, Malaysia LTS Search Full time

**Company Description**

Language Talent Solutions Sdn Bhd believes in thinking beyond borders to bridge gaps and break down barriers to hire the best talent for its team. The organization strives to build globally competitive teams and understands that skills matter more than borders.

**Role Description**

This is a full-time on-site role in Kuala Lumpur for a Chat Support - Mandarin Speaker (Fresh Graduates). The role entails providing customer support and handling live chats in Mandarin with proficiency and accuracy. The role involves working in shifts and adhering to the company's policies and procedures.

**Designation**: Chat Support - Mandarin Speaker

**Location**: Menara Bangkok Bank (accessible to public transport - Monorail Bukit Nanas & LRT Dang Wangi)

**Working Days**: Monday to Friday (if working during offday/restday will get OT)

**Working hours**: Rotational Shift
- 7am - 4pm
- 2pm - 11pm
- 10.30pm - 7.30pm

**Salary**: RM4,00 - RM4,500 (basic) + shift allowance
- ______________________________________________

**Responsibilities**:

- Respond to B2B issues and questions relating to the services we offer
- Liaise with technology departments both in house and third party, on technical issues relating to customers and products
- Monitor website availability and functionality, alerting the necessary parties when performance or accessibility is affected in any way
- Responsible in solving customer enquiries and problems
- Handling customer feedback and forwarding it to the respective department

**Requirement**
- Fluent in Mandarin, with excellent reading, writing, and communication skills
- Excellent customer service skills with a keen attention to detail
- Ability to work in a fast-paced environment and multi-task effectively
- Good problem-solving and analytical skills
- Ability to learn and adapt to new technologies or tools quickly
- Previous experience in customer service or support role is preferred but not required
- Bachelor's degree or equivalent experience in a related field is preferred

**FRESH GRADUATES ARE WELCOME TO APPLY**

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: RM4,000.00 - RM4,500.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Meal allowance
- Opportunities for promotion
- Professional development
- Vision insurance

Schedule:

- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift

Supplemental pay types:

- Attendance bonus
- Overtime pay
- Performance bonus

Application Question(s):

- Are you able to start immediately?

**Education**:

- STM/STPM (preferred)

**Language**:

- Mandarin (preferred)

Ability to Relocate:

- Kuala Lumpur: Relocate before starting work (required)

  • Chat Support

    2 weeks ago

    Kuala Lumpur, Malaysia growthfn Full time

    We are seeking experienced and enthusiastic Chat Support Representatives to join our team. As a Chat Support Representative, you will be responsible for assisting customers with their inquiries, providing product information, resolving issues, and ensuring a positive customer experience. **Responsibilities**: - Respond to customer inquiries via chat in a...

  • Chat Support Executive

    3 weeks ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Chat Support Executive **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Japanese language Chat Support - New & Urgent Requirements* Japanese - Chat Support* We are currently #hiring for Customer Service Chat Support Japanese...

  • Chat Support Specialist

    2 weeks ago

    Kuala Lumpur, Malaysia growthfn Full time

    We are seeking experienced and enthusiastic Chat Support Representatives to join our team. As a Chat Support Representative, you will be responsible for assisting customers with their inquiries, providing product information, resolving issues, and ensuring a positive customer experience. **Responsibilities**: - Respond to customer inquiries via chat in a...

  • Chat Support Agent

    2 weeks ago

    Kuala Lumpur, Malaysia growthfn Full time

    We are seeking experienced and enthusiastic Chat Support Representatives to join our team. As a Chat Support Representative, you will be responsible for assisting customers with their inquiries, providing product information, resolving issues, and ensuring a positive customer experience. **Responsibilities**: - Respond to customer inquiries via chat in a...

  • Chat Support Specialist

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Growthfn Full time

    We are looking for a skilled Chat Support Specialist to provide exceptional customer service and support to our clients.The successful candidate will possess excellent communication skills, with fluency in Korean and English. They will be responsible for handling customer inquiries, resolving issues, and providing product information in a professional and...

  • Chat Support

    3 weeks ago

    Kuala Lumpur, Malaysia Net2source LLP Full time

    Greeting from Net2Source! I am Ms. Riya from 'Net2source Company'. I would like to connect you for a job opportunity for Malaysia location. Please send your acceptance. Position - chat support Language - Mandarin, Cantonese, Chinese Location - Malaysia Shift timing - 5 days working, Rotational shifts Experience - Min 6 months CS experience / Freshers...

  • Chat Support Representative

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Growthfn Full time

    About GrowthfnGrowthfn is a leading provider of BPO services, committed to delivering exceptional customer experiences through innovative solutions and technologies.We are seeking a highly skilled and dedicated Chat Support Representative to join our team, supporting our mission to provide world-class customer service in a fast-paced environment.Key...

  • Chat Support Executive

    7 days ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Chat Support Executive **Timings**:Day Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Chat Key Skills: chat - Malaysian that can speak in Cantonese and English, as staff will support Hong Kong market. Must be able to type in traditional mandarin English is...

  • Native Vietnamese

    4 days ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Chat Support Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Chat Key Skills: Customer Service Vietnamese chat Chat Process Chat Support customer support Fluent in Vietnamese and English - A leading BPO in Malaysia is looking for**...

  • Japanese Chat Support

    5 days ago

    Kuala Lumpur, Malaysia MyGlit Full time

    **Role**:Asst. Mgr/Mgr -(NonTechnical) **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Process**:Voice Key Skills: Communication Japanese language Japenese Chat Process Chat Support - Concentrix Japanese Chat Support (Local Malaysian +...

  • Chat Support

    7 days ago

    Kuala Lumpur, Malaysia MyGlit Full time

    **Role**:Other Language Expert **Timings**:Shifting Schedule (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Process**:Chat Key Skills: Vietnamese Chat Support - **Chat Support - Vietnamese** **Location: Kuala Lumpur** Pay: Basic RM4000 + Complexity allowance...

  • Chat Support- Vietnamese

    4 days ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Chat Support Executive **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Vietnamese Chat Support - Pay - Basic: RM4000 Complexity allowance: RM500 Housing allowance: RM200 KPI monthly: up to RM300 Please be advised that profiles...

  • Chat Support

    1 week ago

    Kuala Lumpur, Malaysia MyGlit Full time

    **Role**:Any Other **Timings**:Flexible (Permanent) **Industry**:BPO / ITES **Process**:Chat **Functional Area**:Any Other **Work Mode**:Work from office Key Skills: Vietnamese Chat Support - Vietnamese-Chat Support KL Sentral Shift: 24*7 Has experience in chat support “Bachelor Degree with no exp Diploma with min 1 year of call center...

  • Chat Support

    3 weeks ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Any Other **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:Any Other Key Skills: Vietnamese Chat Support - Vietnamese-Chat Support KL Sentral Shift: 24*7 Has experience in chat support “Bachelor Degree with no exp Diploma with min 1 year of call center experience SPM with min 3 years...

  • Chat Support-mandarin Speaker

    1 week ago

    Kuala Lumpur, Malaysia growthfn Full time

    We are seeking a dedicated and fluent Mandarin-speaking individual to join our team as a Chat Support Representative. As a Chat Support Representative, you will be responsible for providing exceptional customer service and technical support to Mandarin-speaking users via chat platforms. This role requires excellent communication skills, problem-solving...

  • Chat Support

    3 weeks ago

    Kuala Lumpur, Malaysia growthfn Full time

    The Chat Support Representative - Japanese Speaker in a Business Process Outsourcing (BPO) environment is responsible for providing exceptional customer support through chat channels. This role involves handling customer inquiries, resolving issues, and ensuring customer satisfaction, all in Japanese. The representative will work closely with team members to...

  • Chat Support

    2 weeks ago

    Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    We are currently hiring for Chat Support to support our biggest social media client. Are you Interested or know someone that might be interested? **Education/Requirement**: - Degree with experience or Diploma holder with 1 yrs exp or SPM with 3 yrs exp **Job Summary**: - Understand customer enquiries and ensure they are answered or routed through the...

  • Chat Support- Mandarin Speaker

    1 week ago

    Kuala Lumpur, Malaysia GRATITUDE INC. Full time

    CHAT SUPPORT -LOCAL MALAY, MANDARIN SPEAKER 23 HC. RM3.7k - RM4.1 complexity allowance + RM200 Housing allowance + KPI Allowance + Shift Allowance Can work on a rotational shift 24/7 and on weekends and holidays. Good English comms skills Pay: From RM4,100.00 per month **Benefits**: - Flexible schedule Application Question(s): - Can you read and write...

  • Chat Support

    3 weeks ago

    Kuala Lumpur, Malaysia growthfn Full time

    The Chat Support Representative - Mandarin Speaker in a Business Process Outsourcing (BPO) environment is responsible for providing exceptional customer support through chat channels. This role involves handling customer inquiries, resolving issues, and ensuring customer satisfaction, all in Mandarin. The representative will work closely with team members to...

  • Chat Support

    3 weeks ago

    Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    Vacancy: - Chat Support - Japanese Location: Kuala Lumpur, Malaysia **Salary**: Total Package RM 9,900 Language: Japanese + English Profile: Chat Support Timings: Rotational Shifts (24*7) Headcount: 15 Min Requirements: - Degree - Fresher also will do - Diploma - 5 year CS experience : DUTIES AND RESPONSIBILITIES: - Understand customer enquiries...