Operations & Customer Support Intern (3 Months)

**Our Journey**

ShopBack was born one night in 2014 when co-founders Henry and Joel were toying around (with entrepreneurial ideas) in Henry's car, sparking the concept of earning Cashback while shopping online. The ShopBack Group has now grown to become the leading shopping, rewards, and payments platform in Asia-Pacific, with 45 million shoppers across 12 markets and more than half a million transactions powered for 20,000 partners daily. Fresh off its debut in the European market, ShopBack is seeking thrill-seekers to join the journey of building The World's Most Rewarding Way to Shop. Get ready for the ride of a lifetime: a blend of startup spirit woven into a solid business foundation.

We are seeking a motivated and talented intern to join our team and support service delivery transformation initiatives. This internship is ideal for someone with strong analytical and problem-solving skills who is eager to gain hands-on experience in leading or supporting projects that drive innovation and efficiency within an organization.

**Your Adventure Ahead**:

- ** Service Leadership & Transformation**:

- Assist in leading and supporting service delivery transformation projects, contributing to innovation and improving service quality.
- Support efforts to foster a culture of continuous improvement and agility within the organization.
- **
Strategic Project Management**:

- Participate in the planning, execution, and evaluation of service-related projects, ensuring alignment with organizational goals.
- Help identify potential challenges and develop strategies to overcome them, ensuring project success even in unstructured environments.
- Collaborate with cross-functional teams to drive project outcomes and share best practices.
- **
Leadership Development & Mentorship**:

- Gain experience in mentoring and guiding peers, developing leadership skills essential for future roles.
- Demonstrate curiosity, proactivity, and adaptability in tackling complex service challenges.
- **
Innovation & Process Improvement**:

- Bring fresh perspectives and innovative ideas to enhance service delivery and challenge the status quo.
- Participate in initiatives requiring mental agility and adaptability, ensuring the organization remains responsive to changes.
- Support efforts to identify opportunities for improvement and implement solutions that drive efficiency and effectiveness.

**Essentials to Succeed**:

- Previous internship experience in service delivery, project management, or related areas is a plus.
- Strong analytical and problem-solving skills, with the ability to adapt quickly to changes.
- Experience or coursework in service delivery, project management, or related fields is a plus.
- Excellent interpersonal and communication skills, with the ability to influence and motivate others.
- A proactive and curious mindset, eager to learn and contribute to service delivery innovation.

**ShopBackers' DNA**

**Grit - **We tackle all challenges head-on, working together to solve problems and achieve success.

**Hunger**:

- We value hard work, and having relentless drive.

**Speed - **We move fast and have a bias for action, all to deliver maximum impact.

**Impact - **We focus on results, always aiming for the best possible outcomes and timelines.

**Growth -** We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.

**Exclusively for ShopBackers**

**Career progression paths** and opportunities to take on greater challenges that help you realise your ambitions.

**Be part of a winning team **on a journey to global scale.

**Competitive compensation** based on your performance.

**Work-From-Anywhere benefit **to enable you to thrive personally and professionally.

**Candid, open, and collaborative culture** where feedback is valued, for everyone to grow and improve every day.