Customer Service

7 days ago

Kuala Lumpur, Malaysia growthfn Full time

*Urgent Requirements*

**#hiring** **#growthfn** **#Russiaspeaker** **#malaysiajobs**

We are **#hiring**, know someone that might be interested?

*Vacancy: Customer Service-Native/Non-native Russian*

cation: KL Sentral, Malaysia.

Languages:*Native or Non-native Russian + English (B2)*

**Salary**: RM7700 + KPI - up to RM300 + night shift allowance
Headcount: 10
Joining: End of October
Work Hour: Mon-Fri between 8 pm to 8 am MYT(BTW April to Sept).
Mon-Sun 9 pm to 9 am MYT -due to daylight saving(BTW Oct to March)
Permanent role

*Qualifications*:

- Bachelors Degree holder
- Min 6 months exp in customer service
- Healthcare exp in an advantage
- Good English communications skills (this is required as they will be speaking in English + Russian)

Note:
*Role & Responsibilities*:

- Take call and provide accurate answers to customer queries.
- Delivery excellent customer support & services and always offering patient assistance.
- Respond to customer’s inquiries over knowledge acquired through training (client product, continuous improvement, and refresher courses).
- Deliver customers support & services effectively through active communications.
- Meet and exceed all key performance indicators set by the company and the client.
- Adhere to given works roster including but not limited to weekends, public holidays, split off and rest day due to business requirement.
- Adhere to Call flow procedure & Processes as well as requirement of Quality Assurance.
- Abide to De-escalation processesthat involve dissatisfied customers.

*Requirements*:

- Minimum 6 months’ relevant working experience in voice channel support in customer services
- Bachelor’s degree is required
- Strong in communication skill in oral & written, deliver active listening and able to articulate step by step problem solving.
- Proficient in Russin and English is a must
- Always perform duty in professional manner
- To demonstrate willingness and effort to offer help needed to customer and peers with respect
- Being attentive during training & call handling
- Equipped with negotiation skills and able to handle difficult customer over the phone calls.
- Proficient in general computer knowledge & skills.
- Always acknowledge and deliver response to Team leader orsupervisor.
- Flexible and quickly adapt to new processes and information changes.
- Discipline, Mature, Positive Thinking, Friendly Personality and Willing to offer help

**Job Types**: Full-time, Permanent

Pay: Up to RM7,700.00 per month

**Benefits**:

- Opportunities for promotion

Schedule:

- Monday to Friday
- Night shift

Supplemental Pay:

- Overtime pay

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Russian (required)

Expected Start Date: 10/30/2024

  • Telemarketer / Customer Service

    2 weeks ago

    Kuala Lumpur, Malaysia Bank Call Center Customer Service Full time

    **Responsibilities**: - RM500 - to - RM5000Benefits

  • Customer Service Associate

    3 days ago

    Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    **Position**: Customer Service Associate **Salary**: RM1,800.00 - RM2,100 per month **These are the benefits in your career with us**: - Fun and exciting working environment - Lucrative remuneration package - EPF, SOCSO, and Medical coverage - Strategic location (walking distance to all major public transportation modes) - Professional training & training...

  • Customer Service Representative

    1 day ago

    Kuala Lumpur, Malaysia U TURN SERVICE Full time

    Job Responsibilities: - Assist on uploading item/product on Marketplace - Handle customers enquiries, requests - Undertake any other duties as-and-when assigned by the Management **REQUIREMENTS**: - Must possess minimum SPM - Experience in customer service roles is desirable. - Past working experience in contact/call center are encouraged to apply -...

  • Customer Service Officer

    7 days ago

    Kuala Lumpur, Malaysia Samsung Authorized Service Center Full time

    **Customer Service Representative** **Samsung Authorized Service Center (One Mobile Care SDN BHD)** **The Garden Mall, Mid Valley City, KL** **Responsibilities**. - Handle issues regarding client complaints and other matters. - Works with supervisors in other departments on updating information and procedures - Handle customer inquiries and feedback. -...

  • Customer Service Executive

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AEON Credit Service (M) Berhad Full time 40,000 - 60,000 per year

    Company DescriptionAEON Credit Service (M) Berhad (AEON Credit), established in 1996, is a prominent financial services provider in Malaysia. The company offers diverse services such as Credit and Prepaid Cards, AEON Wallet, Easy Payment schemes, Motor Vehicle Hire Purchase Financing, Personal Financing, and insurance brokerage through its subsidiary, AEON...

  • Internship Customer Service

    5 days ago

    Kuala Lumpur, Malaysia Samsung Authorized Service Center Full time

    **Responsibilities**. - Handle issues regarding client complaints and other matters. - Works with supervisors in other departments on updating information and procedures - Handle customer inquiries and feedback. - Provide accurate, valid and complete information by using the right method or tools. - Follow communication procedures, guidelines and policies -...

  • Online + Hotline Customer Service

    2 weeks ago

    Kuala Lumpur, Malaysia VSC SERVICE CENTER SDN BHD Full time

    **Job Requirements** - with minimum 1 year of customer service experience. - Proficient in call center operations, service policies, product knowledge, and after-sales SOPs; ability to independently resolve customer issues to achieve satisfaction. - Language required: English, Bahasa Malaysia, Mandarin - Skills required: Customer Service, Communication...

  • Executive - Service Quality Assurance (Customer Service Group)

    5 days ago

    Cheras, Kuala Lumpur, Malaysia AEON Credit Service (M) Bhd Full time 80,000 - 150,000 per year

    As the Executive – Service Quality Assurance, you will be responsible for identifying training needs, delivering effective training programs, and monitoring service calls to ensure high-quality customer interactions. Your role is essential in supporting service excellence and enhancing customer experience.Key Responsibilities:Collaborate with department or...

  • Customer Service Executive

    2 weeks ago

    Kuala Lumpur, Malaysia ONE SERVICE REPUBLIC SDN BHD Full time

    Xiaomi Exclusive Service Centre (One Service Republic SDN BHD) - Low yat. RESPONSIBILITY: Handle customer service on-site Resolve customer problem and issue Do admin and any related task REQUIREMENT: Speak Malay and English Willing to learn & start from below Availability to work shift hours, including weekends and holidays Ability to work under daily...

  • Customer Relations Assistant

    2 weeks ago

    Kuala Lumpur, Malaysia Elken Service Sdn Bhd Full time

    **Requirements**: - Possess minimum SPM or equivalent. - At least 1 year(s) of working experience in the related field is required for this position. - Able to communicate in English, Bahasa Malaysia and Mandarin. - 5 Full-Time position(s) available. **Responsibilities**: - To resolve customer complaint in a prompt and efficient manner. - To liaise with...