Mandarin Speaking Helpdesk Operations Manager(Electronics Repair

8 hours ago

Petaling Jaya, Malaysia JEV Management & Trading Full time

**Requirements**
- **Applicants are required to possess at least 2-3 years of supervisory or managerial position in call centre environment.**:

- **Applicant must be willing to work on 7am to 5pm, Monday to Friday.**:

- **Applicant would be willing to work based in office: Petaling Jaya**:

- **Able to work under a contractual role (Subject to renewal of project)**:

- **Strong analytical and problem-solving skills**:

- **Excellent communication and interpersonal abilities**:

- **Proficiency in reporting tools and call center software**:

- **Ability to lead, motivate, and coach a team**:

- **Ability to speak in Mandarin is an added advantage**

**Responsibility**
- **Train & support call center agents in their roles**
- **Monitor & evaluate the performance of call center agents**
- **Identify any operational issues and suggest improvements**
- **Prepare reports and analyze available data**
- **Evaluate call center technologies and customer service standards,**
- **Form call center operational strategies, including capacity planning**

**Benefits**
- Salary package: RM 6000 - RM 7800 Basic Salary (Subject to experience and interview performance)
- **EPF and SOCSO**:

- **10 days Annual Leaves + 14 days Medical Leave**:

- **Training provide (with salary given)**:

- **OT Allowance is provided wherever applicable**:

- **Parking is available at the office**

Pay: RM6,000.00 - RM7,800.00 per month

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- managerial position in call centre environment: 2 years (required)

**Language**:

- fluent in English and Mandarin.(read, speak and type) (required)

Work Location: In person

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