Customer Experience Associate

1 week ago


Kuala Lumpur, Malaysia Meta Apps Sdn. Bhd. Full time

**Requirements**:
The responsibilities of a Customer Support Specialist include resolving customer queries, recommending solutions, and guiding product users through features and functionalities of the company online products and platform. To be successful in this role, he/she should be familiar with our help desk support and be an excellent communicator who is able to help our customers to understand the features of the platform. We are innovators in the industry, and we want you to help us further our mission of bringing customers closer to the products they love.
- Fresh graduates are encouraged to apply.
- Previous working experience in customer service, or customer service related fields (i.e. Tel
- Experience using help desk software and remote support tools
- Knowledge in handling basic computer (Microsoft Excel/Word etc).
- Ability to work weeknights and weekends due to varying shifts, which includes 5 days of work with 2 days off
- Social media savvy
- Good communication and interpersonal skills. If you are polite, attentive, and friendly, then we are looking for you

**Responsibilities**:

- To provide fast and timely solutions to all customer related problems.
- To ensure customer satisfaction by providing excellent Customer Services.
- To be constantly guided by company's service standards.
- Effectively manage large numbers of incoming requests
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Gather customer feedback and share feature requests with our product and internal teams

**Benefits**:

- Annual leave and sick leave
- Bonus
- KWSP and SOCSO
- Medical & Insurance Coverage
- Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
- Career Progression opportunities - you maybe able to get promotion easily.

Additional Benefits
- Training Provided



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