Assistant Manager

1 week ago

Petaling Jaya, Malaysia Puncak Tegap Sdn Bhd Full time

**EDUCATION AND CERTIFICATION**:

- Bachelor's degree information technology, computer science, software engineering, or a related field.
- Proven experience in managing IT infrastructure and services in IT industry. Minimum 6 years working experience.
- Experience with data centre infrastructure: server, database, networking
- Proficient in Microsoft Windows software, including server, office
- Management & leadership skills
- Multi-tasking and time-management skills, with the ability to prioritize tasks.
- Highly organized and detail-oriented
- Excellent analytical and problem-solving skills
- Ability to thrive in a fast-paced environment and able to work under pressure.
- Ability to adapt to a wide variety of environments and cultures is necessary for this position
- Energetic and able to work long hours and on weekends
**KEY RESPONSIBILITIES AND ACCOUNTABILITIES**:

- Administer and monitor daily and monthly computer operating systems.
- Prepare reports and ensure optimal performance and maintain records of service level agreements for customers
- Design, implement and ensure efficient maintenance and ensure compliance to all disaster recovery plans.
- Perform appropriate tests and provide training to upgrade product quality and standardize all artifacts.
- Assist technical staff to check and ensure resolution of all issues to achieve all objectives.
- Administer all spheres of OC physical planning, provide security and backup for recovering systems.
- Design & maintain all IT processes according operation policies through standardization of methods.
- Maintain and prepare all paperwork for various activities and provide performance backup to retrieve data in case of emergency.
- Participate and manage all communication IS technical direction initiatives.
- Monitor all communication for each customer to assess operations within timeframe.
- Administer and provide upgrade to systems and escalate issues.
- Prepare designs and evaluate all balancing functions as required by IT departments and other functional areas.
- Prepare and review all service level and Operation Metrics and KPI scorecards for service delivery.
- Analyse all continuous upgradation process through various proactive self-initiated projects and ensure efficiency
- Administer enterprise backup systems including DRC operation.
- Administer firewalls in production and development environment

**Job Types**: Full-time, Permanent

**Salary**: RM4,500.00 - RM6,000.00 per month

**Benefits**:

- Gym membership
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:

- Monday to Friday
Supplemental Pay:

- Performance bonus
COVID-19 considerations:
Ability to commute/relocate:

- Petaling Jaya: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)
**Experience**:

- IT Operations: 5 years (preferred)
Willingness to travel:

- 75% (preferred)
Work Remotely:

- No

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