Technical Support
5 days ago
**Position: Enterprise Support Analyst**
**Location: Shah Alam**
**Tenure: 2 years contract (Renewable basis)**
**Working Hour/ Days: 5 working days (Fixed Nightshift 9 PM - 6 AM)**
**Salary: RM 2800 - RM 3300 + Allowances**
**Responsibilities**:
- Ability to provide excellent customer service including strong troubleshooting, analytical, and problem-solving skill
- Identify, understand, and articulate solutions for customer issues by means of ArcGIS knowledge including installation, configuration, and performance of ArcGIS Enterprise are related ArcGIS Enterprise technologies
- Aptitude to gain an understanding of systems administration and troubleshooting of multiple operating systems
- Ability to patiently communicate technical information clearly and concisely
- Ability to learn new concepts quickly, retain large amounts of information, and adapt to a changing work environment
- Proficient written and verbal communication abilities with a strong grasp of the English language including grammar, punctuation, and consistency
- Strong prioritization skills including managing time and workload efficiently
**Job Requirements**
- Bachelors in GIS, Geography, Environmental Science, Computer Science, Computer Networking, Information Science, Computer Engineering, Networking, Information Technology, Business IT, Programming, or any that is equivalent
- Background working as Server Administrator, Network Administrator will be an advantage.
- Background in software support or technical customer service with direct end-user contact
- Excellent communication in both English and Bahasa Malaysia, both written and spoken
- Experience with IBM Cognos, MicroStrategy, Microsoft Dynamics CRM, SAP BusinessObjects, or big data
- Fresh Degree holders is welcome to apply
**Job Types**: Full-time, Contract, Fresh graduate
Contract length: 24 months
**Salary**: RM2,800.00 - RM3,500.00 per month
**Benefits**:
- Additional leave
- Dental insurance
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
- Night shift
Supplemental Pay:
- 13th month salary
- Attendance bonus
- Overtime pay
- Performance bonus
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Technical Support: 1 year (preferred)
**Language**:
- Mandarin (preferred)
- Bahasa (preferred)
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