Customer Service Call Centre

Job OverviewThis role involves handling both inbound and outbound customer/client calls, ensuring excellent service delivery for travelers within Malaysia and Singapore.Key ResponsibilitiesHandle inbound and outbound calls from customers and clients in a professional and courteous manner.Provide accurate information, assistance, and solutions to customer...

**JOB RESPONSIBILITY** 1. Respond promptly and professionally to customer inquiries and resolve issues. 2. Handle customer complaints and feedback, and escalate complex issues when needed. 3. Keep accurate records and documentation of customer interactions. 4. Manage large amounts of inbound and outbound calls in a timely manner. **JOB REQUIREMENT** 1....

Manage large amounts of inbound and outbound calls in a timely manner - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Keep records of all conversations in our call centre database in a comprehensible way - Identifying customer needs and helping customers use specific...

Experience:Min 4 Years in Nurse Coordinator call centre Shift: permanent/Rotational Shift Role: Able to work shift, primarily afternoon and Night shift. Morning shift must be able to handle the assistance cases, coordinate and attend relevant meetings engagements with key stakeholders. - Must be able to work independently and as a team. - To coach, train...

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. - Check to ensure that appropriate changes were made to resolve customers' problems. - Keep records of customer interactions or transactions, recording details of inquiries, complaints, or...

Job Description: - To attend an inbound calls to assist an inquiries from the customers in a call centre environment - Identify and handle customers inquiries completely and accurately to the satisfaction of the customer - Liaise with appropriate department to resolve issues brought up by customers - Maximise opportunities to up sell/cross sell company...

**Company Industry** Telecommunication **Salary Range** RM2,500 - RM4,000 + Allowances + Benefits **Location** Petaling Jaya **Working Hour and Days** Rotating Shift (5 Work Days; 9 Work Hours) **Employment Type** Contract (6 Months - 1 Year); Renewable **Responsibilities**: - Handle high volume of incoming calls regarding customers' enquiries &...

**Company Description** **_ GREAT place for shopping, leisure and meetings for my family and friends; with a GOOD MIX of retail offering that making every wishes AFFORDABLE._** Located at the heart of the upmarket and affluent Damansara neigbourhood, IPC Shopping Centre attracts a sophisticated customer profile and adjoins IKEA Damansara, one of the most...

**About the role** - Providing accurate information and resolving customer issues related to digital banking products and services. - Maintaining a high level of product knowledge to effectively support customer need. - Ensuring timely and accurate documentation of all customer interactions in the company's CRM system. - To meet the Key Performance Indicator...

Maintain reception area, ensuring the front desk is in optimal condition upkeep the image of the company. - As a first point of contact, greet and attend to visitors professionally with excellent customer service. - Provide necessary assistance & services on customer’s enquiries, requests & complaints and to liaise with internal departments to meet or...