Business Development Manager

**MAJOR RESPONSIBILITIES**

**a. Market Analysis and Strategy Development**
- Conduct market research to identify trends, opportunities, and competitors in the car rental industry.
- Develop strategies to penetrate new markets, attract customers, and increase market share.

**b. Client Acquisition and Relationships Management**
- Identify and engage potential clients, including individuals, businesses, and organizations, to expand the customer base.
- Build and maintain strong relationships with clients to understand their needs and provide customized rental solutions.

**c. Partnership Development**
- Establish partnerships with hotels, airlines, travel agencies, and other relevant businesses to promote cross-promotional opportunities and increase referrals.
- Negotiate partnership agreements and manage ongoing collaborations to maximize mutual benefits.

**d. Fleet Management**
- Establish partnerships with hotels, airlines, travel agencies, and other relevant businesses to promote cross-promotional opportunities and increase referrals.
- Negotiate partnership agreements and manage ongoing collaborations to maximize mutual benefits.

**e. Pricing and Revenue Management**
- Develop pricing strategies based on market demand, competitor pricing, and cost analysis to optimize revenue.
- Monitor pricing trends and adjust rates as necessary to remain competitive while maximizing profitability.

**f. Marketing and Promotions**
- Develop and implement marketing campaigns, promotions, and advertising initiatives to increase brand awareness and attract customers.
- Utilize various marketing channels, including digital marketing, social media, and traditional advertising, to reach target audiences.

**g. Customer Service and Satisfaction**
- Implement customer service policies and procedures to ensure high levels of customer satisfaction and retention.
- Address customer inquiries, complaints, and feedback promptly and effectively to maintain positive customer relationships.

**h. Performance Monitor and Reporting**
- Monitor key performance indicators (KPIs), such as revenue, customer acquisition, and fleet utilization, to track progress towards business development goals.
- Prepare regular reports and presentations for management on business development activities and outcomes.

**i. Compliance and Risk Management**
- Ensure compliance with legal and regulatory requirements governing the car rental industry, including licensing, insurance, and safety standards.
- Identify and mitigate potential risks related to business operations, customer service, and fleet management.

**j. Team Leadership and Development**
- Lead and motivate a team of sales and customer service professionals to achieve business development targets and deliver exceptional service. - Provide coaching, training, and development opportunities to enhance team members' skills and performance.

**k. Continuous Improvement**
- Continuously assess business development strategies and processes to identify areas for improvement and innovation. - Implement initiatives to enhance operational efficiency, customer satisfaction, and profitability.

**l. Networking and Industry Engagement**
- Participate in industry events, conferences, and networking opportunities to stay updated on industry trends and establish professional relationships. - Represent the company in industry associations and forums to enhance brand visibility and credibility.
- The Business Development Manager for a car rental company plays a vital role in driving growth, expanding market presence, and ensuring customer satisfaction. This job scope encompasses various responsibilities, from market analysis and strategy development to client acquisition, fleet management, and team leadership.

JOB REQUIREMENT
- At least have Bachelor’s degree in Business Administration, Marketing, Engineering, or a related field.
- Possess an experience in customer service and sales roles, with a track record of meeting or exceeding targets.
- Strong understanding and knowledge of customer for travel, airlines and company’s product.

**Job Types**: Full-time, Permanent

Pay: RM5,000.00 - RM7,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus