Customer Service Analyst

2 weeks ago

Kuala Lumpur, Malaysia Benchmark Digital Partners Full time

Customer Service Analyst - Benchmark Digital Partners (remote work)

Innovate with Benchmark Digital as a Customer Service Analyst

Are you ready to innovate in the future? At Benchmark Digital Partners, we innovate the future every day by providing our customers with Environmental, Social & Governance (ESG) best-practice digital transformation software solutions From our incredible team members & leadership and the collaborative spirit of our subscribers and partners to the continuous innovation in leveraging new technologies like artificial intelligence, machine learning, and IoT, a career at Benchmark Digital Partners means using your skills to develop fresh ideas and initiatives. Our global employees work together seamlessly, combining our collective creativity and passion to meet and exceed the expectations of our customers.

We work with incredible brands like General Electric and Whirlpool among many others that trust our solutions & services.

Benchmark Digital Benefits

We offer all our full-time employees a competitive package of compensation and benefits, including vacation and paid-time-off etc. We also pride ourselves on our friendly, diverse, and welcoming work atmosphere. Plus, our team events and office-wide initiatives keep us feeling invigorated and ready to tackle any challenge

About Benchmark Digital Partners

Benchmark Digital Subscribers

**Worldwide**: Colgate, General Electric, Grainger, Ineos, Ingersoll Rand, L3Harris, NBCUniversal, Reynolds, Wayfair, Whirlpool & other 100+ subscribers

**Responsibilities**:
Provide Application and Functional support to the Benchmark Customers
Communicate business requirement specifications to the development team and work with them to scope the feasibility of required change; communicate the same to the customer
Develop an understanding of Benchmark's SaaS offering and domain-centric functions supported by the platform
Be able to drive customer satisfaction and growth among a portfolio of customers by understanding their needs and helping them succeed
Maintain a cadence of communicating with customers about their adoption trends, sentiment, and looking for opportunities to drive deeper engagement
Maintain good relationship with fleet customers and explore new opportunities
Promote the company’s products/services addressing or predicting clients’ objectives
Follow
- up on new business opportunities and coordinate meetings

Qualification and required Skills

Bachelor’s degree in information systems/computer science and computer-related training
3-5 years of experience working in SaaS position, preferred
Exceptional listening, communication & presentation skills, highly organized, collaborative, and detail-oriented
Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals

Good to have Skills

Proficiency in English language
Results-driven mentality, with a bias for speed, action, and continuous improvement
Strong analytical skills, with the ability to translate data/information into an actionable plan
Strong PowerPoint skills and experience with Excel preferred
Comfort in a dynamic environment where we all wear many hats

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