Inside Sales Representative

4 hours ago

Ara Damansara, Malaysia Dynisco Viatran Instrument Sdn Bhd Full time

**Position Overview**:
Provide prompt, professional sales & sales support to internal and external customers with accuracy and efficiency. Major responsibilities include supporting Regional Sales manager and agents in attaining sales goals through effective relationship building with customers, developing quotes & pricing, order entry, and post-sales support

**Essential Job Functions and Accountabilities**:

- Works within a team environment to build strong customer relationships to achieve monthly/annual sales targets and customer retention
- Manages an existing book of business and development of new customers within a defined territory
- Develops customer quotes, pricing and follow-up using a CRM system. Utilizes CRM to communicate sales pipeline and development of short-range product forecasts.
- Performs outbound calling and lead prospecting as required
- Interfaces with customers and internal resources to ensure timely delivery of customer orders and provides technical assistance on Dynisco’s products and services
- Manages customer adoption rate and sign-up for our eCommerce platform
- Primary point of contact for setting up customers, entering customer orders in an ERP system and post-sales support for technical assistance, repair or returned items

**Other Qualifications**:

- Excellent communication and customer relationship skills
- Professional B2B Sales and/or Customer service experience with a proven ability to manage a sales territory
- Prior experience with inside/outside sales in a manufacturing environment is a strong plus
- Demonstrated ability to organize and manage multiple priorities with a focus on

the customer and delivering results
- Experience with Microsoft office, ERP and CRM.
- Knowledge of import/export processes and procedures preferred
- Able to speak and write Mandarin and English.

**Work Environment**

This job operates in a professional office environment. This role routinely uses standard office equipment.

**Physical Demands**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

**Position Type/Expected Hours of Work**

This is a full-time position with flexible working hours as the ISR need to work with Franklin factory.

**Educational and Experience Qualifications**:
Bachelor’s degree and 3 years of inside sales / customer service experience or equivalent experience with (minimum seven years) as an inside salesperson or customer service representative.

**Other Duties**

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Pay: RM5,500.00 - RM8,000.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave

**Experience**:

- Inside Sales: 3 years (preferred)

**Language**:

- Mandarin (preferred)
- English (preferred)

Work Location: In person

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