Customer Service Executive
2 weeks ago
**Key Responsibilities**:
- Provide excellent customer service and follow up with customers.
- Assist with product inquiries and troubleshoot common issues.
- Communicate with authorized service centers across Malaysia.
- Update customers on repair statuses and assist with inquiries via WhatsApp.
- Manage logistics for incoming machines (for servicing and repairs) and handle packaging and tracking.
- Conduct online warranty registrations.
- Participate in company events, such as warehouse sales, when needed.
**Job Requirement**:
- Minimum Diploma Cert.
- Must be computer literate.
- Must be fluent in both written and spoken English and Malay Language.
- Proficiency in Mandarin Language is an advantage
- Fast learner, self-disciplined, adaptable, and Independent.
- Must be result oriented, adaptable and a team player
- Must have good communication skills, interpersonal skills and a friendly attitude.
- Able to multi
- task and work in fast paced environment.
**Job Types**: Full-time, Permanent
Pay: RM2,500.00 - RM3,000.00 per month
**Benefits**:
- Additional leave
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Day shift
- Fixed shift
- Monday to Friday
- Weekend jobs
Supplemental Pay:
- Commission pay
- Overtime pay
- Yearly bonus
**Language**:
- Mandarin (preferred)
- Bahasa (preferred)
Work Location: In person
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