Client Relations Executive
2 days ago
**The Role**
**Responsibilities**:
- Proactively helping customers with their orders to ensure world class customer experience.
- Coordinating enquiries between restaurants/caterers and customers as well as CaterSpot’s Account Management Team
- Working with members of the Live Ops (Logistics) team on communication for real-time deliveries
- Liaising with restaurants and caterers on order-related matters (order confirmation, unavailable items, declined orders, etc)
**Requirements**:
- At least 2 years of Customer Service experience (or similar)
- Fluent in English.
- Willing to work in shift rotations: (8am-5pm or 10am-7pm, 5 days a week which will include weekends)
- Able to work on some Public Holidays (company follows Singapore Public Holiday Schedule, not Malaysia)
- You have passion for making people happy: You have an eye for opportunities to impress customers with service that goes above and beyond.
- A quick and calm thinker when under pressure, multitasking pro
- Strong communication and organization skills - the ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well.
- Self-motivated and a great team player - if you don’t know the answer, you know where to look
- Demonstrated ability to work in a fast-paced customer facing environment. High attention to detail.
- Tech savvy, good PC skills, e.g. MS Office, Google Docs, Google Sheets.
**Job Types**: Full-time, Permanent
**Salary**: RM3,000.00 - RM3,600.00 per month
**Benefits**:
- Maternity leave
- Opportunities for promotion
- Parental leave
Schedule:
- Early shift
- Rotational shift
- Weekend jobs
Supplemental pay types:
- Yearly bonus
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