Executive, Client Services

2 days ago

Bangsar South Kuala Lumpur, Malaysia Aon Insurance Brokers (M) Sdn Bhd Full time 60,000 - 120,000 per year
Executive, Client Services (Treaty Reinsurance - Technical Accounting & Claims)

We're hiring We are looking for a Senior Executive, Client Services (Treaty Reinsurance - Technical Accounting & Claims) to join our team within our Reinsurance business.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Service Advocacy – Treaty Technical Accounting & Claims

  • Review and process Premium, Technical Accounts (including Quarterly SOA, Profit Commission SOA, Sliding Scale Commission SOA, Portfolio Transfer SOA) submitted by clients in accordance with contract terms and SLA.
  • Diligently follow-up on overdue technical accounts to ensure it is in time for quarter closing.
  • Ensure Compliance approval is acquired for third party co-brokerages and brokerage only accounts.
  • Issue of PLA/RLA/SLA/Cash Call submitted by clients in accordance with contract terms and SLA.
  • Perform consistent review and follow up with clients on open claim updates.
  • Support Claims Negotiations and Settlement of Claims. Seek internal support for more complex cases.
  • Provide timely feedback and respond to the query raised between cedents and reinsurers through email or phone.
  • Liaise with offshore teams and guide them on the process.
  • Build strong relationships with clients and reinsurers.
  • File all documents electronically in EDE and maintain files in good order.
  • Complete any ad-hoc tasks assigned.
Skills and experience that will lead to success

Education & Qualifications / Expected Experiences

  • Diploma/Degree/Bachelor in Accounting, Finance, Business Admin, Economics
  • Preferable 3-5 years of working experience in insurance or reinsurance industry will be an added advantage
  • Fresh graduates will also be considered for an Executive level position

Skills & Knowledge

  • Computer Skills (especially in Microsoft Office – Word, Excel and Powerpoint)
Communication skills in English (both written & oral) with the ability to work with all levels within an organization and business partners
  • Excellent organization, prioritization and time management skills.
  • Pleasant personality
How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, gender, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email

  • Accounting Consultants

    2 days ago

    Bangsar South, Malaysia Acclime Management Services Sdn Bhd Full time

    **JOB HIGHLIGHTS** - We are a disruptive service provider in our field, and we excel at delivering creative solutions four our clients that meet their needs whilst simultaneously increasing our efficiency and market advantage. We value creativity. - Exposure in various client industries and regional clients - Structured career development - Flexible work...

  • Aftersales Service and Client Relations Executive

    7 days ago

    Bangsar, Malaysia SE Active Sdn Bhd Full time

    **Role Objectives** - Boosting Sales and Revenue: The Service and Client Relations Executive will be tasked with actively seeking out new sales opportunities within our existing client base, thus driving increased revenue for our Aftersales services. - Dormant Client Reactivation: This role will involve identifying clients who have become dormant or have...

  • Co-working Space Client Services

    2 weeks ago

    Bangsar South, Malaysia Agensi Pekerjaan VR Excellent (M) Sdn Bhd Full time

    **About Us** We are a premier virtual office and coworking facility located in Bangsar South. Our space is designed to cater to the diverse needs of our clients, providing them with top-notch service and a conducive environment for productivity and networking. We are seeking a dynamic, client-focused individual who is passionate about providing exceptional...

  • Client Service Executive

    7 days ago

    Bangsar, Malaysia Aglow Medical Group Sdn. Bhd. Full time

    a) To manage inquiries from phone calls, Facebook, Instagram and WhatsApp; b) To call new leads / follow up cold leads; c) To remind new lead and existing appointments; d) To extract leads data from Facebook; e) To prepare daily, weekly, and monthly marketing reports; f) To organise and keep all the leads' data safe and confidential; g) To filter and arrange...

  • Customer Service Advisor

    7 days ago

    Bangsar South, Malaysia Lifework HR Services Sdn Bhd Full time

    **6 months contract role (renewable)**: - **Work Location: Kerinchi, Bangsar**: - **Work shift rotation: morning, noon, midnight** **Responsibilities**: - Build rapport and long term relationships with Clients while providing excellent customer service standards. - Create shipment booking arrangements - Entertain customer's enquiries on product &...

  • Customer Service Professional

    2 weeks ago

    Bangsar South, Malaysia Cxl executive Full time

    Monday to Sunday, 2 off days (not fixed) - Rotational Shift - First shift: 7.00am - 4.30pm / Second shift: 2.00pm - 10.30pm - Kelana Jaya - Contract: 12 months (Renew based on performance) - Salary**:RM1,500 - RM1,800**: - Allowance**:RM600-RM900** **Requirements**: - Must possess at least SPM (fresh graduate can apply) - Required Language(s): Bahasa...

  • Business Development Representative

    2 days ago

    Bangsar South, Malaysia CXL Executive Sdn Bhd Full time

    **Position **:Business Development Representative **Location**: Bangsar South **Salary**: RM3,000 - RM3,500 **Working Hours**: Monday - Friday / 8.30am - 5.30pm **Contract Duration **:12 month (Renew based performance) - Building trust relationships with existing and potential clients and continuously seeking for business growth opportunities. -...

  • Chinese Speaking Customer Service Executive

    4 days ago

    Bangsar South, Malaysia GREAT PYRAMID SDN BHD Full time

    **Job Overview** As a Customer Service Executive, you will be responsible for daily customer service operations, delivering high-quality service according to our client's requirements. **Roles & Responsibilities** - Coordinate with relevant teams to follow up and resolve customer issues, ensuring customer satisfaction with our solutions. - Accurately and...

  • Client Experience Executive

    2 days ago

    Bangsar South, Malaysia Doo Group Full time

    **Join Doo Group - Explore α Better Future** Doo Group is a global financial services group with FinTech as its core. With our 10 major business lines, spanning Brokerage, Wealth Management, Property, Payment & Exchange, FinTech, Financial Education, Health Care, Consulting, Cloud, and Digital Marketing, Doo Group has seamlessly provided clients with...

  • Client Service Executive

    2 weeks ago

    Kuala Lumpur, Malaysia QSC Asia Sdn Bhd Full time

    **Corporate Business Development Executive** **Responsibilities**: Act as a link between clients and the company, responsible for the coordination of training and consultancy programs and ensuring clear communication to all involved. Must understand clients' needs and objectives and liaise closely with them throughout initial planning stage up to actual...