Client Experience Executive

2 days ago


Bangsar South, Malaysia Doo Group Full time

**Join Doo Group - Explore α Better Future**

Doo Group is a global financial services group with FinTech as its core. With our 10 major business lines, spanning Brokerage, Wealth Management, Property, Payment & Exchange, FinTech, Financial Education, Health Care, Consulting, Cloud, and Digital Marketing, Doo Group has seamlessly provided clients with comprehensive products and services across the world. Through a one-stop approach, Doo Group remains committed to helping our clients achieve an ideal financial life while moving towards a better future together

**Looking for a New Challenge? Join Us as We Expand Globally**

As we continue our global business expansion, we’re on the lookout for talented individuals who are motivated to support our strategic goals and initiatives. Join a team that values innovation and growth.

**DOO you have what it takes?**

**What you’ll be working on**:

- Perform client screening (Know-Your-Client) process.
- Perform Introducing Broker (IB) setting related and enquiries.
- Liaise with customers and sales teams to resolve account issues.
- Manage customer complaints and ensure satisfaction.
- Research client needs and coordinate with relevant teams.
- Assist in SOP development, training, and quality assurance.
- Maintain accurate records and comply with company policies.
- Adjust CRM settings based on risk profiles and support system enhancements.

**What we’re looking for**:

- Bachelor’s Degree in Economics, Finance, Business Administration, or any field.
- Fresh graduates are encouraged to apply.
- Proficient in Tamil, Hindi, and English (to liaise with Indian market clients). Mandarin is an added advantage.
- Willing to work flexible shifts.
- Strong problem-solving, analytical, and teamwork skills.
- Proficiency in Microsoft Office; experience in financial services is a plus.

**What we offer**:

- **Seeking to expand your regional work experience?**Work alongside industry-leading professionals from around the globe in an environment filled with opportunities for continuous learning and growth.
- **We value your wellbeing** - You'll find it here along with our comprehensive medical, dental, optical, and wellness benefits.
- We appreciate your contributions with a **13th-month salary and performance bonus**.
- We reward our best employeeswith **quarterly employee recognition awards** in USD.
- **Feeling drowsy after lunch?**Take advantage of our smart pantry access and monthly tea break/lucky draw.

**Life as DOOers**

At Doo Group, we embrace a culture where continuous growth, collaboration, and creativity are at the heart of everything we do. As a DOO, you'll collaborate with top professionals from around the globe, dive into exciting projects, and play a pivotal role in shaping the future of finance.

**#DooBeyondLimit #TogetherWeDooMore #SucceedYourCareerWithDoo**

Pay: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Meal allowance
- Opportunities for promotion
- Professional development
- Vision insurance

Schedule:

- Rotational shift

Supplemental Pay:

- 13th month salary
- Overtime pay

Ability to commute/relocate:

- Bangsar South: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 1 year (preferred)

**Language**:

- Hindi (required)
- Tamil (required)
- English (required)

Work Location: In person


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