Customer Service Operations Executive

2 weeks ago


Rawang, Malaysia STP Health Foods Sdn Bhd Full time

**About the role**

We are looking for a proactive and detail-oriented Customer Service Operation Executive to join our team at STP Health Foods Sdn Bhd, Rawang, Selangor. As a Customer Service Operation Executive, you will play a crucial role in supporting the smooth and efficient running of our day-to-day operations. This is a full-time position offering a competitive salary and excellent benefits.

**RESPONSIBILITIES**:

- Create Invoice and bill customers upon confirmation of completed delivery.
- Ensure customer Purchase Order (PO) and delivery documents are documented and filled properly.
- Communicate with customers from order processing to delivery arrangement.
- Monitor daily deliveries and solve logistic issues as and when required.
- Work closely with internal and outsource transporter for logistic arrangement.
- Provide operational support and handle all administrative task
- Any other duties assigned from time to time by the Superior & Management.

**What we're looking for**
- Strong communication and interpersonal skills with the ability to build rapport with customers.
- Excellent organizational and multitasking abilities to handle multiple tasks simultaneously.
- Proficiency in using software such as MS Outlook.
- Experience in customer service or logistics support is preferred.
- Proactive, detail-oriented, and able to work independently as well as part of a team.
- Ability to follow up on customer requests and maintain strong relationships with external partners.
- Knowledge of operational procedures for warehouse and transport is an advantage.
- Proven at least 2-3 year experience as an invoice administrator, stock controller, or similar role.

Pay: RM2,200.00 - RM3,000.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Opportunities for promotion
- Professional development

Ability to commute/relocate:

- Rawang: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Customer service operations: 2 years (preferred)

**Location**:

- Rawang (preferred)

Work Location: In person



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