Customer Service Executive

2 weeks ago

Petaling Jaya, Malaysia Agensi Pekerjaan Skillset Sdn. Bhd. Full time

_Skillset Recruitment Agency Sdn Bhd is the one stop recruitment provider for executive and non-executive employees across Malaysia. Actively recruiting the right fit talent that can fulfill our client needs. For this position, you will be working under one of our clients, a BPO company based in _**Ara Damansara, Petaling Jaya (5mins walk to Citta Mall).**_

**Basic Salary: RM 2,000 + up to RM200 KPI allowance + RM300 night shift allowance**

Working Days/Hours**:5 days work, 2 days off, rotational shift**

**JOB REQUIREMENTS**:

- **Fluently** communicating and writing skills in English and Bahasa Malaysia.
- SPM leavers are encouraged to apply.
- Able to work on rotational shifts.
- Prior working experience in the call service industry will be an added advantage.
- Good problem-solving skills and ability to perform in a high-paced working environment.

**JOB DESCRIPTION**:

- Handling all outbound calls pertaining to general inquiries, complaints, comments, feedback, and other raising issues related to the company’s service.
- Make contact to the customer if the flight has been rescheduled by the company.
- Possess strong understanding of company’s service.
- Ensure positive attitude towards customers at all times.
- Direct calls from customers to the appropriate department when necessary.
- Regularly contacting customers to ensure their experience with service is satisfactory.

**Job Types**: Full-time, Contract, Fresh graduate
Contract length: 24 months

Pay: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift

Supplemental Pay:

- Overtime pay

Application Question(s):

- Are you willing to work on rotational shift basis including night shift?

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Bahasa (required)

Work Location: In person

Expected Start Date: 06/30/2025

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