Customer Service Administrator

6 days ago

Kuala Lumpur, Malaysia Heinemann Full time

As a member of our family-owned business, you will responsible in ensuring customer satisfaction and facilitating smooth interactions between our organization and its clients. Your primary responsibility will be to handle inquiries, resolve issues, and provide exceptional support to customers through various communication channels. As Customer Service Administrator, you will**Customer Service Administrator**

Your new job includes
- ** Issue Resolution**:Address customer concerns, troubleshoot problems, and strive for effective solutions to ensure a positive customer experience.
- ** Order Processing**:Manage orders, returns, and exchanges efficiently and accurately, maintaining detailed records of transactions.
- ** Product Knowledge**:Develop a deep understanding of our products or services to effectively address customer inquiries and provide relevant information.
- ** Documentation**:Maintain comprehensive and accurate records of customer interactions, transactions, and resolutions in the company's database or CRM system including documentations of tour group transactions.
- ** Communication**:Collaborate with internal teams such as sales, logistics, and finance to coordinate responses and resolve customer issues in a timely manner.
- ** Feedback Collection**:Gather customer feedback and insights to identify trends, areas for improvement, and opportunities to enhance the customer experience.
- ** Process Improvement**:Contribute ideas and suggestions for improving customer service processes, workflows, and systems to increase efficiency and customer satisfaction.
- ** Compliance**:Adhere to company policies, procedures, and compliance standards while handling customer inquiries and processing transactions.

What you should bring along
- a diploma in hospitality, Operations Management, or a related field or proven experience in customer service, or a related field is a plus.
- proficient in MS Office such as Word, Excel and PowerPoint, and preferably an SAP-related system.
- has good interpersonal, customer-centric approach, problem-solving and communication skills in Mandarin, English, and ideally, a proficiency in an additional language.
- a can-do attitude and clear focus on achieving goals within a fast paced and dynamic work environment.

What you can be excited about

**Active feedback culture**

**Attractive employee discounts**

**Extensive onboarding**

**Extensive training and development opportunities**

**Flexible working hours

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