Customer Service Administrator

6 days ago

Kuala Lumpur, Malaysia Focus Point Vision Care Group Full time

**Responsibilities**:

- Handle patients’ registration and appointment scheduling in a timely and professional manner.
- Issue receipts, perform daily cash settlement, and reconcile all payments received.
- Operate and manage credit card terminal transactions accurately.
- Answer phone calls and respond to WhatsApp or other online enquiries promptly.
- Ensure smooth patient flow and provide excellent customer service throughout the visit.
- Manage sales transactions and prepare related sales reports.
- Perform general administrative and office duties as required.
- Assist in marketing activities such as roadshows and promotional events when needed.

**Qualifications & Experience**:

- Customer-oriented with a pleasant and professional demeanor.
- Experience in cashiering or front desk operations, preferably in a hospital or specialist centre, is an advantage.
- Proficiency in multiple languages is an added advantage.
- Strong interpersonal and communication skills.

**Job Types**: Full-time, Permanent

Pay: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Application Question(s):

- what is your expected salary?
- What is your current notice period?

**Experience**:

- receptionist: 1 year (preferred)

Work Location: In person

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