Guest Service Officer

5 days ago


Klang, Malaysia Wyndham Acmar Klang Full time

We’re Hiring: Guest Service Officer (Supervisor) | Wyndham Acmar Klang

Location: Klang, Selangor

Department: Guest Services | Full-Time

Are you a hospitality professional with a passion for creating exceptional guest experiences?

Wyndham Acmar Klang is seeking a proactive and dynamic Guest Service Officer to lead our guest service team and deliver personalized, world-class service to our guests. Be the trusted guide and problem solver that ensures every guest’s stay is flawless and memorable.

Your Key Responsibilities:

- Supervise and coach the guest service team to provide outstanding guest service with warmth and professionalism
- Manage daily front office operations, ensuring prompt and efficient service delivery
- Assist guests with inquiries, reservations, group handling, and special requests
- Collaborate with other hotel departments to exceed guest expectations and resolve issues swiftly
- Train new team members and develop ongoing training programs to maintain service excellence
- Maintain accurate records of guest interactions

Who We’re Looking For:

- Proven experience in a supervisory or leadership role within guest services
- Exceptional interpersonal and communication skills in English & Bahasa Malaysia (additional languages are a plus)
- Strong problem-solving skills with a guest-first mindset
- Ability to motivate and inspire a team in a fast-paced environment
- Familiarity with hotel systems such as Opera PMS is an advantage
- Flexible to work shifts, weekends, and public holidays

What We Offer:

- Opportunity to lead within a prestigious international hospitality brand
- Competitive salary with performance incentives
- Comprehensive training and career development pathways
- Supportive and collaborative work culture
- Staff benefits including meals, uniforms, and more

Interested?

Send your resume

Subject: Guest Service Officer Application - Your Name

Lead the way in delivering impeccable service at Wyndham Acmar Klang — where every guest experience matters.

WyndhamAcmarKlang #ConciergeSupervisor #HospitalityLeadership #GuestExperience #HotelJobs #KlangJobs #WyndhamCareers #LeadWithExcellence

**Job Types**: Full-time, Permanent

Pay: RM2,000.00 - RM2,700.00 per month

**Benefits**:

- Meal allowance
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

**Experience**:

- Front desk: 1 year (required)

**Language**:

- English (required)

Work Location: In person



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